10/1/25 AJinerson - Received email back from POC Rodney confirming tech visit for 10/14 with eta between 8am-10am.
POC on site is Margaret Miller
Sending email back asking for any additional arrival instructions/requirements.
9/30/25 AJinerson - Sent email to POC Rodney offering tech visit for Tuesday, 10/14 with eta between 8am-10am and asking who POC on site would be for visit.
🔧Work Performed
10/14 Jason - Inspection Complete - Performed inspection on 123 devices. All devices passed inspection. Placed all devices back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
117 pcs
https://www.ebiotrack.com/inspection.php?iid=29422
📧
Email:RE: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01298322
Completed Oct 1, 2025
From: abby.jinerson@emsar.com
To: rgresham@coastalfamilyhealth.org
Cc: mamiller@coastalfamilyhealth.org, Jason.cunningham@emsar.com
Good morning, Rodney, and Margaret,
We have our technician, Jason Cunningham, scheduled to visit on Tuesday, 10/14 with estimated arrival between 8:00 a.m. – 10:00 a.m. Thank you for confirming.
Please let us know who the point of contact on site will be, along with any additional arrival instructions/requirements for this visit that we should pr
📧
Email:FW: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01298322
Completed Oct 1, 2025
From: rgresham@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
Cc: mamiller@coastalfamilyhealth.org
Abby seems like this will work
From: Margaret Miller <mamiller@coastalfamilyhealth.org>
Sent: Tuesday, September 30, 2025 4:02 PM
To: Rodney Gresham <rgresham@coastalfamilyhealth.org>
Subject: RE: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01298322
This will be a good day.
Regards,
📧
Email: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01298322
Completed Sep 30, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01298322
Body:
Good afternoon, Rodney,
I'm also reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT locat
📅
WO-01298322 - Inspection - Leakesville - Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT
Oct 14, 2025 9:00am – 5:00pm
Work Order: WO-01298322
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT
Address: 951 Main ST, Leakesville, MS 39451
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contact Phone:
Timeline
📞
Case Linked Aug 19, 7:00 AM
Case Number:00520064
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 19, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 4h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:Jason Cunningham
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Oct 1, 8:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-14T13:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 14, 9:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 1h
🚗
Status: Tech Off Site by Jason CunninghamOct 14, 6:00 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:8h 4m
🔩
6x Parts Added Oct 14, 8:19 PM
Type:Parts, Labor, Travel
Status:Open
Qty:1, 1.5, 8, 91
✔️
Status: Completed by Jason CunninghamOct 14, 8:26 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2h 26m, 0m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Oct 16, 1:40 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Oct 17, 5:44 PM
Invoice Number:SM-243712
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)