10/1/25 AJinerson - Received email back from POC Rodney and Margaret confirming tech visit for Monday, 10/13 with eta between 12pm-2pm.
POC on site is Margaret Miller
Sent email back asking for any additional arrival instructions/requirements for this visit.
9/30/25 AJinerson - Sent email to POC Rodney offering tech visit for 10/13 with eta between 12pm-2pm (4 hour drive 1 way for tech).
🔧Work Performed
10/13 Jason - Inspection Complete - Performed inspection on 39 devices. All devices passed inspection. Placed all devices back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
39 pcs
https://www.ebiotrack.com/inspection.php?iid=29421
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - State Line Adult Medical Primary Health Care - 256 Main St. State Line, MS 39362 - WO-01298329
Completed Oct 1, 2025
From: abby.jinerson@emsar.com
To: rgresham@coastalfamilyhealth.org
Cc: mamiller@coastalfamilyhealth.org
Hi Rodney, and Margaret,
We have our technician, Jason Cunningham, scheduled to visit on Monday, 10/13 with estimated arrival between 12:00 p.m. – 2:00 p.m.
Please let us know who the point of contact on site will be, along with any additional arrival instructions/requirements for this visit that we should provide Jason with. Thank you for your assistance on this as well!
📧
Email:FW: EMSAR Service Request - Coastal Family Health Center - State Line Adult Medical Primary Health Care - 256 Main St. State Line, MS 39362 - WO-01298329
Completed Oct 1, 2025
From: rgresham@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
Cc: mamiller@coastalfamilyhealth.org
This one to
From: Margaret Miller <mamiller@coastalfamilyhealth.org>
Sent: Tuesday, September 30, 2025 4:02 PM
To: Rodney Gresham <rgresham@coastalfamilyhealth.org>
Subject: REab: EMSAR Service Request - Coastal Family Health Center - State Line Adult Medical Primary Health Care - 256 Main St. State Line, MS 39362 - WO-01298329
This will be a good day.
Regards,
📧
Email: EMSAR Service Request - Coastal Family Health Center - State Line Adult Medical Primary Health Care - 256 Main St. State Line, MS 39362 - WO-01298329
Completed Sep 30, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - State Line Adult Medical Primary Health Care - 256 Main St. State Line, MS 39362 - WO-01298329
Body:
Good afternoon, Rodney,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - State Line Adult Medical Primary Health
📅
WO-01298329 - Inspection - State Line - Coastal Family Health Center - State Line Adult Medical Primary Health Care
Oct 13, 2025 1:00pm – 4:00pm
Work Order: WO-01298329
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - State Line Adult Medical Primary Health Care
Address: 256 Main St., State Line, MS 39362
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contact Phone:
Cont
Timeline
📞
Case Linked Aug 19, 7:00 AM
Case Number:00520066
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 19, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️9.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 4h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:Jason Cunningham
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Oct 1, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-13T05:00:00.000+0000
📅
Dispatch Scheduled by Abby JinersonOct 1, 10:32 AM
Scheduled For:2025-10-13T17:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 13, 3:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 6h
🚗
Status: Tech Off Site by Jason CunninghamOct 13, 6:14 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 34m
⏱️
▶
2
5x Labor Added Oct 13, 10:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3h 53m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonOct 16, 10:24 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 12h, 0m
⏳2.0 business days
🧾
Invoice Created Oct 17, 5:44 PM
Invoice Number:SM-243664
Bottlenecks
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 22.8 business days (threshold: 4.0 business hours)
Exceeded by 22.3 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)