Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298336 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Evive Biotechnology Inc — 22421 Hesperian Blvd, HAYWARD CA, 94541

Aug 19, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (11 biz days early)
Active: 57 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Aug 19 → Aug 26, 2025
5 business days (counted)
Running total: 5 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Aug 26 → Nov 10, 2025
52 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 57 of ? biz days used
Created: Aug 19, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 19 Ready for Scheduling ▶ Running 0 0
Aug 19 → Aug 26 Assigned ▶ Running 5 5
Aug 26 → Nov 10 Scheduled ▶ Running 52 57
Nov 10 → Nov 11 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Coordinators 59.0d
Field Work 1.0d
Billing 8.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
59.0 days
Over SLA
Field Work
1.0 days
Billing
8.3 days
Over SLA
Created: Aug 19, 2025 Due: Nov 30, 2025 Completed: Nov 13, 2025 (17 days early)
📅
60.0 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
61.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520100
6007960605
Closed
38R SYS-LC-1260IIE Contract ends 08/05/2026 repair included PMPLUS G7115A DEAC613365 1260 Infinity II Diode Array Detector WR G7102A GB20470009 1290 Infinity II ELSD G7116A DEAEM07229 1260 Infinity II Multicolumn Thermostat G4761A DEBBP25785 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02021 1260 Infinity II Flexible Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Leslie Gotuaco
Owner
Leona Coonrod
Created
Aug 19, 2025
Work Orders from this Case (1)
WO-01298336 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 19, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 61.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
53.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.11.25 hshaw - moved Wo to BR, waiting for mService to close. TBA $693.00

26 Aug 2025 Larry Alberty

Reached out to location for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 15 miles. Zone 1

🔧 Work Performed
Competed LC PM.
⚠️ Problem Description
38R SYS-LC-1260IIE Contract ends 08/05/2026 repair included PMPLUS G7115A DEAC613365 1260 Infinity II Diode Array Detector WR G7102A GB20470009 1290 Infinity II ELSD G7116A DEAEM07229 1260 Infinity II Multicolumn Thermostat G4761A DEBBP25785 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02021 1260 Infinity II Flexible Pump
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
NOV 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Aug 19, 9:16 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01298336
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Aug 26, 9:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-11-10T13:00:00.000+0000
🚨 53.0 business days
🚗
6x Travel Added Nov 10, 10:29 AM
Type: Travel, Parts
Status: Open
Qty: 20, 1
🔧
Status: Tech On Site by Larry Alberty Nov 10, 10:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 2h
⏱️
3x Labor Added Nov 10, 3:17 PM
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty Nov 11, 9:54 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 56m, 0m
💵
Status: Billing Review by Hannah Shaw Nov 11, 3:49 PM
From: Closed
To: Billing Review
Duration in Previous: 5h 54m
⏳ 2.0 business days
🏁
Status: Closed by Larry Alberty Nov 13, 6:13 PM
From: Billing Review
To: Closed
Duration in Previous: 2d 2h
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 4:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 45m
⚠️ 6.9 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

📞
Case 00520100
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Nov 10, 8:00 AM
Created
Aug 19, 9:16 AM
Invoice #
247473

Work Details (9)

Name Type Status Qty Amount Date
WL-03001929 Travel Open 20 $180.00 Nov 10, 10:29 AM
WL-03001930 Travel Open 20 $0.00 Nov 10, 10:29 AM
WL-03001931 Parts Open 1 $0.00 Nov 10, 10:29 AM
WL-03001932 Parts Open 1 $0.00 Nov 10, 10:29 AM
WL-03001933 Parts Open 1 $0.00 Nov 10, 10:29 AM
WL-03001934 Parts Open 1 $0.00 Nov 10, 10:29 AM
WL-03002287 Labor Open 1 $0.00 Nov 10, 3:17 PM
WL-03002288 Labor Open 4 $513.00 Nov 10, 3:17 PM
WL-03002289 Labor Open 1 $0.00 Nov 10, 3:17 PM

Details