8/26/25 CRamen- Confirmed Emailed from Rochelle Berry to schedule for 10/9/25. Arrival time between 8-10AM.
8/26/25 RCook- Emailed Rochelle Berry to schedule for 10/9/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email.
8/26/25 RCook- LM with Rochelle Berry to schedule. Could not log call in RC. Logged call manually.
8/19/2025 CRamen Logged email requesting Wednesday 10/8/2025 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
performed inspection
🔍Technician Findings
Inspection needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
83 pcs
https://www.ebiotrack.com/inspection.php?iid=29420
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Finneytown-OH-2
Completed Aug 26, 2025
From: Rochelle.berry@oakstreethealth.com
To: rhea.cook@emsar.com
Cc: cramen@emsar.com
That date works for me.
On Tue, Aug 26, 2025 at 1:13 PM Rhea Cook <rhea.cook@emsar.com<mailto:rhea.cook@emsar.com>> wrote:
**** External Email - Use Caution ****
________________________________
Hi Rochelle Berry,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Finneytown-OH-2. This inspection is due in October, and we'd like to schedule it to
📧
Email: EMSAR Request for service at Oak Street Health - Finneytown-OH-2
Completed Aug 26, 2025
To: rochelle.berry@oakstreethealth.com
CC: cramen@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Finneytown-OH-2
Body:
Hi Rochelle Berry,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Finneytown-OH-2. This inspection is due in October, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability o
📞
Call
Completed Aug 26, 2025
8/26/25 RCook- LM with Rochelle Berry to schedule. Could not log call in RC. Logged call manually.
📧
Email: EMSAR Request for service at Oak Street Health - Finneytown-OH-2 (Email to schedule service)
Completed Aug 19, 2025
To: rochelle.berry@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Finneytown-OH-2 (Email to schedule service)
Body:
Hi Rochelle Berry,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
83 pcs
Here’s the location information we have on file:
Location:
Oak Street Health - Finneytown-OH-2
8564 Winton Roa
📅
WO-01298345 - Inspection - Cincinnati - Oak Street Health - Finneytown-OH-2
Oct 9, 2025 8:00am – 5:00pm
Work Order: WO-01298345
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Finneytown-OH-2
Address: 8564 Winton Road, Cincinnati, OH 45231
Manufacturer:
Model #:
Serial #:
Contact Name: Rochelle Berry
Contact Phone: 5135445621
Contact Email: rochelle.berry@oakstreethe
Timeline
📞
Case Linked Aug 19, 7:00 AM
Case Number:00520062
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 19, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 19, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 19m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Aug 26, 1:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-09T12:00:00.000+0000
🚨32.0 business days
🔧
Status: Tech On Site by Jordan MoceriOct 9, 9:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:43d 19h
⏱️
3x Labor Added Oct 9, 10:00 AM
Type:Labor, Travel
Status:Open
Qty:2.25, 150
⏱️
▶
2
2x Labor Added Oct 9, 10:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 29m, 0m
⏳2.2 business days
📄
Status: Ready to Bill by Nancy SuarezOct 14, 5:00 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
🚨13.9 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 22h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number:SM-245414
Bottlenecks
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 31.8 business days (threshold: 2.0 business days)
Exceeded by 29.8 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.4 business days (threshold: 1.0 business days)