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WO-01298359 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Lucedale Clinic — 11231C Old Highway 63, LUCEDALE MS, 39452

Aug 19, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (42 biz days late)
Active: 51 biz days
🕐 Clock stopped: Tech Off Site (Oct 31, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 29, 2025
8 business days (counted)
Running total: 8 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Aug 29 → Oct 28, 2025
40 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 30, 2025
2 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 31, 2025
1 business day (counted)
Running total: 51 of ? biz days used
Created: Aug 19, 2025 Tech Off Site: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 29 Ready for Scheduling ▶ Running 8 8
Aug 29 → Oct 28 Assigned ▶ Running 40 48
Oct 28 → Oct 30 Scheduled ▶ Running 2 50
Oct 30 → Oct 31 Tech On Site ▶ Running 1 51
Dispatch 0.0d
Coordinators 52.8d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.8 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Aug 19, 2025 Due: Oct 31, 2025 Completed: Oct 31, 2025 (on time)
📅
51.0 days Total Age
⏱️
40.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520068
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 38 https://www.ebiotrack.com/inspection.php?iid=29423
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dena Trusler
Owner
John Rolston
Created
Aug 19, 2025
Work Orders from this Case (1)
WO-01298359 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 19, 2025 • Closed: Oct 30, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 40.8 days stuck in "Assigned"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
40.8d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/25 AJinerson - Call logged on WO-01298359. 

Spoke with Rodney and confirmed scheduling remaining 3 sites per below: 

1st stop with eta between 8am-10am: 

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS 

2nd/3rd stop (same address)

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS 


Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS 


10/28/25 AJinerson - Email logged on WO-01298359 - Email to Rodney needing to confirm remaining 3 sites below. Asking if he has recieved confirmation for tech to service all 3 sites on Thurs. 10/30 as tentatively planned:

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS 



10/23/25 AJinerson - Email logged on WO-01300523. Sent follow up email to Rodney needing to confirm scheduling the remaining below OCT. Inspections:


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS

2nd stop with arrival between 12:00 p.m. 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Tuesday, 10/28

Arrival between 8:00 a.m. 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

Thursday, 10/30 Friday, 10/31

Below are the remaining inspections, please let us know if Thursday, 10/30 or Friday, 10/31 works for any of these locations and we will proceed with scheduling as time allows.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 38 PCS

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 24 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 Misc. Inspection 


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/22/25 AJinerson - Email logged on WO-01300523. Rodney FWD scheduling email to all sites needing to confirm below schedule.


10/21/25 AJinerson - Email logged on WO-01300523. Sent email to Rodney to schedule remaining Oct. Inspections offering week of Mon. 10/27 - 10/31.


Monday, 10/27:

1st stop with arrival time between 10:00 a.m. – 12:00 p.m. - Coastal Family Health Center - Biloxi Division Street Pharmacy - 1025-A Division Street Biloxi, MS 39530 - WO-01300597 - 5 PCS 

2nd stop with arrival between 12:00 p.m. – 1:00 p.m. - Coastal Family Health Center - Biloxi Pediatrics - 735 Division Street Biloxi, MS 39530 - WO-01307172 - 41 PCS

3rd stop if time allows - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Tuesday, 10/28

Arrival between 8:00 a.m. – 9:00 a.m. - Coastal Family Health Center - Biloxi Main Clinic for Adult Medical Primary Care - 715-A Division Street Biloxi, MS 39530 - WO-01300523 - 157 PCS

 

Wednesday, 10/29

Coastal Family Health - East Central High - 5500 Hurley Wade Road Moss Point, MS 39562 - WO-01305567 – 24 PC 

Coastal Family Health Center - Escatawpa Upper Elementary School - 4208 Jamestown RD Moss Point, MS 39563 - WO-01297158 - 14 PCS

Coastal Family Health Center - Magnolia ST School Health Clinic Services - 4630 Magnolia Dr. Moss Point, MS 39563 - WO-01297407 – 32 PCS

Coastal Family Health Center - Kreole Primary Elementary School - 6312 MLK Blvd. Moss Point, MS 39563 - WO-01297143 – 14 PCS

Coastal Family Health Center - Weems Dr. School Health Clinic Services - 4913 Weems Dr. Moss Point 39563 – School Health Moss Point, MS 39563 - WO-01297164 – 14 PCS

 

Thursday, 10/30 – Friday, 10/31

Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01307607 – 1 PC, Centrifuge - Misc. Inspection.

Coastal Family Health Center - Lucedale Clinic - 11231C Old Highway 63 LUCEDALE, MS 39452 - WO-01298359 – 38 PCS

Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT - 951 Main ST Leakesville, MS 39451 - WO-01310212 – Misc. Inspection

 

Need to schedule during same visit/same address:

Coastal Family Health Center - Administration Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01300938 – 8 PCS

Coastal Family Health Center - Mobile Unit #2 Corporate Building - 10467 Corporate Drive Gulfport, MS 39503 - WO-01307847 – 24 PCS 



10/21/25 AJinerson - Call logged on WO-01300523. 

Called number we have listed in system for Rodney #228-386-1145 to schedule remaining Oct. Inspections now that we have week that tech can travel (10/27 - 10/31). 

Rodney was driving at time of call and said it would be best to schedule via email, will follow up with email. 


10/1/25 AJinerson - Received email back from Dena confirming they would schedule for OCT if available to go back to original compliance/schedule even though this was already serviced in Feb. 2025.

Waiting to confirm w/ tech when next week in Oct. to travel to cover remaining MS inspections.


9/30/25 AJinerson - Email to POC Dena stating it was advised we still try to schedule for Oct. 2025 since that was supposed to be the original scheduled service annually. Asking Dena if she would like to proceed w/ scheduling for October.


9/30/25 AJinerson - Per chatter w/ ASM, try and schedule for Oct. as originally even due, even though we already serviced this year in Feb.


9/8/25 AJinerson - Chatter to ASM on how to proceed since customer does not need service until Feb. 2026.


9/8/25 AJinerson - Received email back from POC Dena stating they are not due for inspection until Feb. 2026. Per WO-01192148 this inspection was already serviced this year in Feb. 2025.


9/5/25 AJinerson - Email to Dena offering tech visit 9/9 with eta between 2pm-3pm. Tech will be in area next week and has afternoons open. Asking Dena if any other day next week with afternoon availability works for them as well.

🔧 Work Performed
10/30 Jason - Inspection Complete - Performed inspection on 45 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 38 https://www.ebiotrack.com/inspection.php?iid=29423

Timeline

📞
Case Linked Aug 19, 7:00 AM
Case Number: 00520068
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 19, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
2 Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 4h
2.0 business days
👷
Technician Assigned by Rhea Berry Sep 2, 9:47 AM
Technician: Jason Cunningham
🚨 40.0 business days
🗓️
3 Status: Scheduled Oct 28, 11:36 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T12:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T12:30:00.000+0000, 2025-10-30T13:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Oct 30, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 22h
⏱️
2 3x Labor Added Oct 30, 8:15 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jason Cunningham
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 9h 57m, 0m
2.5 business days
📄
2 Status: Ready to Bill Nov 3, 11:17 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number: SM-245460

Bottlenecks

Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 40.8 business days (threshold: 4.0 business hours)
Exceeded by 40.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00520068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Oct 30, 9:00 AM
Created
Aug 19, 9:27 AM
Invoice #
SM-245460

Work Details (3)

Name Type Status Qty Amount Date
WL-02990678 Labor Open 1.25 $0.00 Oct 30, 8:15 PM
WL-02990679 Labor Open 3.75 $1,195.00 Oct 30, 8:15 PM
WL-02990680 Travel Open 69 - Oct 30, 8:15 PM

Details