8/21/2025 CRamen logged email confiming Monday 10/13/2025 with an arrival window between 9-11am
8/13/2025 CRamen logged email requesting Monday 10/13/2025 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
performed inspection on 103 items. All units returned to service.
🔍Technician Findings
inspection needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
87 pcs
https://www.ebiotrack.com/inspection.php?iid=29416
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Morgana Park, OH (Email to schedule service)
Completed Aug 21, 2025
From: amrit.ghuman@oakstreethealth.com
To: cramen@emsar.com
We can set a time for that 10/13/25 date! Let me know what time works for you guys
On Tue, Aug 19, 2025 at 4:08 PM Chuck Ramen <cramen@emsar.com<mailto:cramen@emsar.com>> wrote:
**** External Email - Use Caution ****
________________________________
These are October inspections so Jordan is currently available from 10/13 till the end of the month
Best Regards,
Chuck Ramen
EMSAR Senior Account Service Coordinator
816-608-2763 ext. 518
📧
Email: EMSAR Request for service at Oak Street Health - Morgana Park, OH (Email to schedule service)
Completed Aug 19, 2025
To: amrit.ghuman@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Morgana Park, OH (Email to schedule service)
Body:
Hi Amrit Ghuman,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
87 pcs
Here’s the location information we have on file:
Location:
Oak Street Health - Morgana Park, OH
6410 Broadway Ave
📅
WO-01298365 - Inspection - Cleveland - Oak Street Health - Morgana Park, OH
Oct 14, 2025 8:30am – 9:30am
Work Order: WO-01298365
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Morgana Park, OH
Address: 6410 Broadway Ave, Cleveland, OH 44105
Manufacturer:
Model #:
Serial #:
Contact Name: Amrit Ghuman
Contact Phone: 419-618-8756
Contact Email: amrit.ghuman@oakstreethea
Timeline
📞
Case Linked Aug 19, 7:00 AM
Case Number:00520065
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 19, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Aug 19, 11:43 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Jordan Moceri
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Aug 21, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-13T13:00:00.000+0000
🚨36.0 business days
📅
Dispatch Scheduled by Charles RamenOct 13, 10:32 AM
Scheduled For:2025-10-13T13:30:00.000+0000
🔧
Status: Tech On Site by Jordan MoceriOct 13, 10:45 AM
From:Scheduled
To:Tech On Site
Duration in Previous:53d 0h
⏱️
▶
3
5x Labor Added Oct 13, 10:56 PM
5x Labor Added → Status: Tech Off Site → Dispatch Scheduled
🚗
Status: Tech Off Site by Jordan Moceri
From:Tech On Site, Tech Off Site
To:Tech Off Site, Scheduled
Duration in Previous:12h 10m
📅
Dispatch Scheduled by Jordan Moceri
Scheduled For:2025-10-14T12:30:00.000+0000
🔧
Status: Tech On Site by Jordan MoceriOct 14, 10:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11h 18m
🚗
Travel Added Oct 14, 10:24 AM
Type:Travel
Status:Open
Qty:185
⏱️
Labor Added Oct 14, 11:05 AM
Type:Labor
Status:Open
Qty:3.25
⏱️
▶
2
Labor Added Oct 14, 11:31 AM
Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 16m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 16, 11:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Oct 20, 7:54 AM
Invoice Number:SM-243686
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)