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WO-01298438 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Springhill Memorial Hospital — 3719 Dauphin St, Mobile AL, 36608

Aug 19, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 2, 2025
✗ SLA Missed (9 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 19 → Aug 22, 2025
3 business days (counted)
Running total: 3 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 15, 2025
15 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 18 of ? biz days used
Created: Aug 19, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Aug 22 Assigned ▶ Running 3 3
Aug 22 → Sep 15 Scheduled ▶ Running 15 18
Sep 15 → Sep 15 Tech On Site ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.9d
Field Work 0.8d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.9 days
Over SLA
Field Work
0.8 days
Billing
1.6 days
Over SLA
Created: Aug 19, 2025 Due: Sep 2, 2025 Completed: Sep 15, 2025 (12 days late)
📅
18.9 days Total Age
⏱️
16.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00520240
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 19, 2025
Work Orders from this Case (3)
WO-01298438 (current) Invoiced
Repair • Samuel Biddie
Created: Aug 19, 2025 • Closed: Sep 15, 2025
WO-01298440 Invoiced
Repair • Samuel Biddie
Created: Aug 19, 2025 • Closed: Sep 16, 2025
WO-01298441 Invoiced
Repair • Samuel Biddie
Created: Aug 19, 2025 • Closed: Sep 16, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 16.0 days stuck in "Scheduled"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/09/2025 Emartin sent email to daniel.adams@springhill.org advising FSE onsite 09/15/25 to complete devices 09/04/2025 EMartin parts on backorder sent email to daniel.adams@springhill.org advising will provide scheduled date once parts ship

08/19/2025 Emartin PWO pending entitlement 

🔧 Work Performed
Upon initial inspection of device failed AECM Service Diagnostic test 8/18/2025 12:00. Alerted Daniel Adams of repair requirement and that FCO may not be implemented until repair is complete
🔍 Technician Findings
Repair needed
⚠️ Problem Description
Upon initial inspection of device failed AECM Service Diagnostic test 8/18/2025 12:00. Alerted Daniel Adams of repair requirement and that FCO may not be implemented until repair is complete
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 19, 12:06 PM
Case Number: 00520240
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 19, 12:43 PM
Work Order: WO-01298438
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 19, 12:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 11m
⏳ 4.0 business days
🗓️
▶
3 Status: Scheduled Aug 22, 11:27 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-22T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-08T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 4, 10:38 AM
Scheduled For: 2025-09-29T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 9, 11:43 AM
Scheduled For: 2025-09-15T12:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Samuel Biddie Sep 15, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 23h
✔️
Status: Completed by Samuel Biddie Sep 15, 3:00 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 59m
⏱️
▶
2 3x Labor Added Sep 15, 5:36 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 2h 37m
⏱️
▶
2 Labor Added Sep 16, 9:57 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 23m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
🚨 11.9 business days
🧾
Invoice Created Oct 6, 6:53 AM
Invoice Number: SM-241509

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00520240
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Sep 15, 8:00 AM
Created
Aug 19, 12:43 PM
Invoice #
SM-241509

Work Details (4)

Name Type Status Qty Amount Date
WL-02936470 Labor Open 3 $285.00 Sep 15, 5:36 PM
WL-02936471 Labor Open 0.25 $155.00 Sep 15, 5:36 PM
WL-02936472 Travel Open 1 $0.00 Sep 15, 5:36 PM
WL-02937048 Labor Open 0.016666666666667 $38.00 Sep 16, 9:57 AM

Details