Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298442 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip LLC — 4920 Westway Park Blvd, Houston TX, 77041-2022

Aug 19, 2025 → Sep 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 2, 2025
✗ SLA Missed (13 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Sep 20, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 20, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Aug 20 → Aug 27, 2025
5 business days (counted)
Running total: 6 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 20, 2025
16 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 19, 2025 Completed: Sep 20, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 20 Created ▶ Running 1 1
Aug 20 → Aug 27 Assigned ▶ Running 5 6
Aug 27 → Sep 20 Scheduled ▶ Running 16 22
Dispatch 1.9d
Coordinators 23.0d
Field Work 0.3d
Billing 1.9d
✗ SLA Missed
Dispatch
1.9 days
Over SLA
Coordinators
23.0 days
Over SLA
Field Work
0.3 days
Billing
1.9 days
Over SLA
Created: Aug 19, 2025 Due: Sep 2, 2025 Completed: Sep 22, 2025 (19 days late)
📅
23.2 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
22.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520232
URGENT Philips WO Request
Closed
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Aug 19, 2025
Work Orders from this Case (1)
WO-01298442 (current) Invoiced
Repair • Raymond Ebanks
Created: Aug 19, 2025 • Closed: Sep 21, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 22.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/27/2025 ALuman - dispatch to Raymond Ebanks to complete

08/20/2025 ALuman - working with FSE Raymond to schedule onsite repair

08/19/2025 ALuman - working with FSE Raymond to schedule onsite repair

🔧 Work Performed
Travel to site. Replaced Proportional Valve & 3 Way Solenoid Valve. Performed Final Test. Device passed all tests & returned to service.
🔍 Technician Findings
Repair
⚠️ Problem Description
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 19, 11:57 AM
Case Number: 00520232
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 19, 12:53 PM
Work Order: WO-01298442
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 20, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 21h 44m
⚠️ 6.0 business days
📅
▶
3 Dispatch Scheduled Aug 27, 11:15 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 7d 0h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-08-27T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 4, 9:54 AM
Scheduled For: 2025-09-08T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 5, 11:42 AM
Scheduled For: 2025-09-15T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 18, 8:23 AM
Scheduled For: 2025-09-18T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Sep 20, 7:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 24d 8h
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks Sep 21, 10:38 PM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏱️
Labor Added Sep 22, 9:54 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 22, 10:02 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 24m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 12:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 26m
⚠️ 6.0 business days
🧾
Invoice Created Oct 4, 9:27 AM
Invoice Number: SM-242106

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

📞
Case 00520232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 18, 8:00 AM
Created
Aug 19, 12:53 PM
Invoice #
SM-242106

Work Details (4)

Name Type Status Qty Amount Date
WL-02943659 Labor Open 1 $95.00 Sep 20, 7:47 PM
WL-02943660 Labor Open 2 $190.00 Sep 20, 7:47 PM
WL-02943661 Travel Open 13 $0.00 Sep 20, 7:47 PM
WL-02944324 Labor Open 0.016666666666667 $38.00 Sep 22, 9:54 AM

Details