Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298446 ↗ ServiceMax

MIDMARK • Installation • PC

📍 VCA CLARMAR ANIMAL HOSP #183 — 18305 Hawthorne Blvd, Torrance CA, 90504

Aug 19, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2025
✗ SLA Missed (3 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: L2 Screening
Aug 19 → Sep 15, 2025
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 18 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Sep 15 → Sep 19, 2025
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 22 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 19 → Sep 25, 2025
4 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 27 of ? biz days used
Created: Aug 19, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 19 Created ▶ Running 0 0
Aug 19 → Sep 15 L2 Screening ▶ Running 18 18
Sep 15 → Sep 15 Ready for Scheduling ▶ Running 0 18
Sep 15 → Sep 19 Assigned ▶ Running 4 22
Sep 19 → Sep 19 Entered ▶ Running 0 22
Sep 19 → Sep 19 Assigned ▶ Running 0 22
Sep 19 → Sep 25 Scheduled ▶ Running 4 26
Sep 25 → Sep 26 Tech On Site ▶ Running 1 27
Dispatch 18.9d
Coordinators 9.9d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
18.9 days
Over SLA
Coordinators
9.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Aug 19, 2025 Due: Sep 23, 2025 Completed: Sep 26, 2025 (2 days late)
📅
27.2 days Total Age
⏱️
18.9d in L2 Screening Longest Stage
🔄
11 transitions Status Changes
⚠️
26.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520185
Vet Order - VCA Clarmar Animal Hospital - Torrance, CA - Quote #8650467
Closed
ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H Description: VETPRO DC 2.0, 76" REACH, W/TWO STUD MOUNT Serial Number: Scheduled Ship Date: 8/26/2025 Sales Order #: 8650463 Customer PO #: 4603180322 All Midmark Progeny WOs: Mandatory documents: FDA 2579 Form Signed OM Form
Priority
High
Origin
Email
Reason
New Case
Contact
TJ Clerisse
Owner
Shelby Robinson
Created
Aug 19, 2025
Work Orders from this Case (1)
WO-01298446 (current) Invoiced
Installation • Omar Serrano
Created: Aug 19, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 18.9 days stuck in "L2 Screening"
⏱️
Total Delay 26.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
18.9d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/29 NSuarez chattered AM regarding expenses.

9-19 Mburris called spoke with TJ and set appt 

9-15 Mburris email sent to POC looking for 9-18

🔧 Work Performed
Installed new xray unit onto wall inside dental procedure room. Customer requested that unit control panel get installed on outside wall. Customer ran Cat5e cable but wire still needed to have ends made to connect control panel and unit. Went to home depot and picked up needed parts to complete installed. Once installed tried to power unit on but customer mentioned they needed to get electrician to come power on unit. Waited for electrician and once unit powered on to test shoots and ran through basic training. Installation completed
🔍 Technician Findings
Customer needed install of new xray unit with control panel installed outside room to safety concerns.
⚠️ Problem Description
ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H Description: VETPRO DC 2.0, 76" REACH, W/TWO STUD MOUNT Serial Number: Scheduled Ship Date: 8/26/2025 Sales Order #: 8650463 Customer PO #: 4603180322 All Midmark Progeny WOs: Mandatory documents: FDA 2579 Form Signed OM Form

Timeline

📞
Case Linked Aug 19, 10:58 AM
Case Number: 00520185
Subject: Vet Order - VCA Clarmar Animal Hospital - Torrance, CA - Quote #8650467
Status: Closed
📋
2 Work Order Created Aug 19, 1:07 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
🚨 19.0 business days
📅
Status: Ready for Scheduling by Dave Creditt Sep 15, 1:10 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 27d 0h
👷
2 Technician Assigned Sep 15, 1:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
⚠️ 5.0 business days
🆕
2 Status: Entered Sep 19, 11:07 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Omar Serrano
🗓️
2 Status: Scheduled Sep 19, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-25T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Omar Serrano Sep 25, 1:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
2 5x Labor Added Sep 25, 10:26 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From: Tech On Site
To: Completed
Duration in Previous: 8h 39m
🏁
Status: Closed by Omar Serrano Sep 25, 10:34 PM
From: Completed
To: Closed
Duration in Previous: 7m
2.2 business days
💵
Status: Billing Review by Nancy Suarez Sep 29, 9:54 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 11h
📄
2 Status: Ready to Bill Sep 29, 10:08 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242273

Bottlenecks

L2 Screening
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days
Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00520185
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Omar Serrano
Scheduled
Sep 25, 11:00 AM
Created
Aug 19, 1:07 PM
Invoice #
SM-242273

Work Details (5)

Name Type Status Qty Amount Date
WL-02950110 Labor Open 1.5 $0.00 Sep 25, 10:26 PM
WL-02950111 Labor Open 5.25 $577.50 Sep 25, 10:26 PM
WL-02950112 Travel Open 27 $110.00 Sep 25, 10:26 PM
WL-02950113 Expenses Open 1 $0.00 Sep 25, 10:26 PM
WL-02950114 Expenses Open 1 $0.00 Sep 25, 10:26 PM

Details