Midmark Service Request Dispatch Authorization - WO-00094922
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Scale issues
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SCALE NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
9/3/2025 Sramen - updated due date based on parts delivery. Removed delay code.
9/2 KKelch called Krystal to schedule for 9/5 between 9 and 10 am. Customer confirmed.
9/2 KKelch called Krystal to schedule for 9/4 between 3:30 and 4:30 pm. Unable to leave VM, sent email.
8/29/25 CDempsey- tracking shows scheduled delivery for Tue Sept 2.
8/28 KKelch called Krystal to schedule for 9/3 between 1 and 2 pm. Unable to leave VM, sent email.
8/27/25 SReich
Order No: 722556
Customer PO No: SR1440132
Customer: Midmark No Charge
Service Request NO: 1440132
Ship To Name: Barrio Comprehensive
Ship To Address: 1102 Barclay St
Ship To City/State: SAN ANTONIO, TX 78207-7161
Waybill (Tracking #): 1ZE444250375107967
Carrier: UPS-Parcel-Ground
8/19 KKelch called Krystal to schedule for 8/25 between 12 and 1 pm. Customer confirmed.
08/19/2025 JRolston - Called site to reach site POC, Krystal Miranda @ (210) 842-1922. Advised her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.
🔧Work Performed
8/25 CLacy. Inspected unit and found the scale to off be on weight and inconsistent. I have attempted to recalibrate the scale and set parameters back to factory settings. The scale will not hold calibration. Midmark is sending a new scale.
9/5 CLacy Removed and replaced scale assy with a new one from midmark. Scale calibration and function testing passed. This unit is ready to return to service
🔍Technician Findings
Scale weight is off
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Scale issues
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SCALE NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark 640 (Series) Pediatric Table
📋
Outbound to +12108421922
Completed Sep 2, 2025
9/2 KKelch called Krystal to schedule for 9/5 between 9 and 10 am. Customer confirmed.
📧
Email: Scheduling for WO-01298499
Completed Sep 2, 2025
To: kmiranda@communitycaresa.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01298499
Body:
Good morning Krystal,
I am reaching out from EMSAR to schedule the repair needed for your Midmark 640 Pediatric table. Our technician, Anthony, can be there on 9/4 between 3:30 and 4:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.
📋
Outbound to +12108421922
Completed Sep 2, 2025
9/2 KKelch called Krystal to schedule for 9/4 between 3:30 and 4:30 pm. Unable to leave VM, sent email.
📧
Email: Scheduling for WO-01298499
Completed Aug 28, 2025
To: kmiranda@communitycaresa.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01298499
Body:
Good morning Krystal,
I am reaching out from EMSAR to schedule the repair needed for your Midmark 640 pediatric table. Our technician, Anthony, can be there on 9/3 between 1 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
D
📋
Outbound to +12108421922
Completed Aug 28, 2025
8/28 KKelch called Krystal to schedule for 9/3 between 1 and 2 pm. Unable to leave VM, sent email.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 26, 2025
To: kmiranda@communitycaresa.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01298499Location: Barrio Comprehensive Family Health Care Center IncAddress: 1102 Barclay St SAN ANTONIO, TX 78207-7161Device: 640 (Series) Pediatric Table V2822929Problem Descripti
📋
Outbound to +12108421922
Completed Aug 19, 2025
8/19 KKelch called Krystal to schedule for 8/25 between 12 and 1 pm. Customer confirmed.
📞
Call
Completed Aug 19, 2025
08/19/2025 JRolston - Called site to reach site POC, Krystal Miranda @ (210) 842-1922. Advised her that WO has been received, no parts shipping at this time, and will receive call from coordinators to schedule accordingly.
📅
WO-01298499 - Repair - 640 (Series) Pediatric Table - SAN ANTONIO - Barrio Comprehensive Family Health Care Center Inc
Sep 5, 2025 10:00am – 12:00pm
Work Order: WO-01298499
Account: MIDMARK
Customer Case Number: SR 1440132 / WO-00094922
Location: Barrio Comprehensive Family Health Care Center Inc
Address: 1102 Barclay St, SAN ANTONIO, TX 78207-7161
Manufacturer: Midmark Corp
Model #: 640 (Series) Pediatric Table
Serial #: V2822929
Contact Name:
PDF
SRA_WO-00094922_ver1
Aug 19, 2025
PDF
SRA_WO-00094922_ver1
Sep 7, 2025
Timeline
📞
Case Linked Aug 19, 12:12 PM
Case Number:00520247
Subject:Midmark Service Request Dispatch Authorization - WO-00094922
Status:Closed
📋
Work Order Created Aug 19, 2:47 PM
Work Order:WO-01298499
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonAug 19, 2:58 PM