Midmark Service Request Dispatch Authorization - WO-00094938
Closed
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Primary Delay9.2 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay2.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
9.2d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/2/2025 Sramen - updated due date and because ASC did not do anything with this 8/21-9/2.
9-2 Mburris call from Midmark with POC on line to set appt
8/21/25 lcoonrod
Currently, we are not able to provide the tracking details. Order No: 721370
Customer PO No: SR1440450
Customer: Kimberly Veterinary Hospital
Service Request NO: 1440450
Ship To Name: Kimberly Veterinary Hospital
Ship To Address: 22340 Kimberly Rd
Ship To City/State: Kimberly, ID 83341
Waybill (Tracking #): 1ZE444250374229097
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 21-AUG-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
08/19/2025 JRolston - Called site to reach site POC, Rachel Stanger @ (208) 423-6860. Placed on long hold. Advised her that WO has been received, and will receive call from coordinators to schedule accordingly once shipped parts ETA has been confirmed.
🔧Work Performed
completed a pm and functional test per midmark specifications
🔍Technician Findings
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
⚠️Problem Description
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Inbound from +19376889175
Completed Sep 2, 2025
9-2 Mburris call from Midmark with POC on line to set appt
📞
Call
Completed Aug 19, 2025
08/19/2025 JRolston - Called site to reach site POC, Rachel Stanger @ (208) 423-6860. Placed on long hold. Advised her that WO has been received, and will receive call from coordinators to schedule accordingly once shipped parts ETA has been confirmed.