11/13 Done, David was able to change the expenses to the WO billing wanted. mServie closed. MD
11.13.25 hshaw - moved WO to BR, waiting for mService to close.
11/02 10:25 a.m. Still not straight answer about the movement about expenses. WO will remain open. MD
after 12 hours work I tried and the WO was locked
10.28.25 hshaw - add hotel & overnight per diem from WO-1296572
10/22 2nd call of today. Travel, mileage and zone are on WO-01298603.
Athena.
MD
Please assign to Maria Davis
ARP to site is 219 miles. Zone 5
🔧Work Performed
10/31/2025 After repair was finished. All tests passed. Customer will run QC samples.
10/23/2025. Dry pump was cleaned. System was pumped down and didn't got full vacuum, the side plate is not closing well, after trying to clean the side plate O-ring and open and re-do the dry pump, still is not having vaccum, FSG MS group was contacted. A repair SO 6008167160 was opened.
10/22/2025 GCMS PM was started. System was vented. Ion source was cleaned. GC parts were replaced
⚠️Problem Description
28C
SYS-GM-5977T
Contract ends 06/30/2026 repair included
PMPLUS
G4513A
CN18330122 7693A Autoinjector
G7077B
US1842M004 5977B Inert Plus MSD Turbo EI Mainframe
G4514A
CN18190094 7693A Tray, 150 Vial
G3397B
GJCA Ion Gauge Controller kit for 5977
G3440B
US18423033 Agilent 7890B Series GC Custom
📄Description
Agilent 7890B Series GC Custom
📞Call Description
NOV 2025 GC PM
Timeline
📞
▶
4
Case Linked Aug 19, 4:44 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01298544
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨41.9 business days
🗓️
▶
2
Status: Scheduled Oct 19, 11:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-22T14:00:00.000+0000
⚠️5.0 business days
⏱️
14x Labor Added Oct 25, 9:42 PM
Type:Labor, Travel, Parts
Status:Open
Qty:2.5, 1.5, 14, 13
⏳2.0 business days
🔄
Status: Reschedule by Maria DavisOct 28, 1:03 PM
From:Scheduled
To:Reschedule
Duration in Previous:9d 1h
⏳4.0 business days
🚗
Status: Tech Off Site by Maria DavisOct 31, 2:15 PM
From:Reschedule
To:Tech Off Site
Duration in Previous:3d 1h
⚠️9.0 business days
💵
7x Expenses Added Nov 13, 10:55 AM
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by David CarvalhoNov 13, 11:10 AM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:12d 21h, 0m
🔩
▶
2
2x Parts Added Nov 13, 3:49 PM
2x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed, Ready to Bill
To:Ready to Bill, Billing Review
Duration in Previous:4h 42m, 0m
🏁
Status: Closed by Maria DavisNov 13, 9:51 PM
From:Billing Review
To:Closed
Duration in Previous:5h 58m
📄
Status: Ready to Bill by Hannah ShawNov 14, 5:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:19h 13m
🚨24.9 business days
📨
▶
3
Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-249754
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Assigned
Duration: 41.4 business days (threshold: 4.0 business hours)
Exceeded by 40.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech Off Site
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 24.2 business days (threshold: 1.0 business days)