10/22 Google map was used to calculate zone. Goose.MD
Please assign to Maria Davis ARP to site is 219 miles. Zone 5
🔧Work Performed
10/23/2025 Customer ran sample and early eluters were small. Customer will change port inlet parts and run sequence again. PM will be close and if needed a repair SO will be open.
10/22/2025 GCMS PM was completed per Agilent. MS was vented. Ion source was cleaned. Dry pump was cleaned. GC parts were replaced. Per customer request, new column was installed. System was pumped down and stabilized for some time. Auotune looks OK but H2O and O2 were above the limit. Customer will be baked out overnight. Customer will run Check mix.
⚠️Problem Description
28R
SYS-GM-5977T
Contract ends 06/30/2026 repair included
PM
G4513A
RO22115083 7693A Autoinjector
G4514A
RO22087007 7693A Tray, 150 Vial
G3540A
US2210A037 Agilent 8890 GC System Custom
G7077B
US2208M008 5977B Inert Plus MSD Turbo EI Mainframe
📄Description
Agilent - 8890 GC System Custom
📞Call Description
OCT 2025 GC PM
📅
WO-01298603 - Preventive Maintenance - Agilent 8890 GC System - Oklahoma City - State of Oklahoma Office of the Chief Medical Examiner
Oct 23, 2025 10:00am – 4:00pm
Work Order: WO-01298603
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007937429
Location: State of Oklahoma Office of the Chief Medical Examiner
Address: 921 NE 23rd St, Oklahoma City, OK 73105
Manufacturer: Agilent
Model #: Agilent 8890 GC System
Serial #: US2210A037
Contact Name: Laur
Timeline
📞
▶
4
Case Linked Aug 20, 9:01 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01298603
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨41.0 business days
🗓️
▶
2
Status: Scheduled Oct 19, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-23T14:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Maria DavisOct 22, 5:16 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 5h
🚗
▶
2
Status: Tech Off Site Oct 23, 2:03 PM
Status: Tech Off Site → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From:Tech Off Site
To:Scheduled
Duration in Previous:1m
⏳2.0 business days
⏱️
18x Labor Added Oct 25, 9:20 PM
Type:Labor, Travel, Parts
Status:Open
Qty:1.5, 5.5, 14, 2
✔️
Status: Completed by Maria DavisOct 26, 9:39 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 19h, 0m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 27, 5:36 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 7h
🚨10.8 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)