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WO-01298616 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Jefferson Village, MI — 11260 E Jefferson Ave, Detroit MI, 48214

Aug 20, 2025 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (35 biz days late)
Active: 43 biz days
🕐 Clock stopped: Tech Off Site (Oct 22, 2025)
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Aug 20 → Sep 29, 2025
27 business days (counted)
Running total: 27 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 22, 2025
16 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Aug 20, 2025 Tech Off Site: Oct 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Aug 20 Ready for Scheduling ▶ Running 0 0
Aug 20 → Sep 29 Assigned ▶ Running 27 27
Sep 29 → Oct 22 Scheduled ▶ Running 16 43
Oct 22 → Oct 22 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 44.8d
Field Work 1.2d
Billing 5.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.8 days
Over SLA
Field Work
1.2 days
Billing
5.5 days
Over SLA
Created: Aug 20, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
44.0 days Total Age
⏱️
27.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
47.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520449
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=29442
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Jessica Sells
Created
Aug 20, 2025
Work Orders from this Case (1)
WO-01298616 (current) Invoiced
Inspection • Jon Kuehl
Created: Aug 20, 2025 • Closed: Oct 22, 2025
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 27.8 days stuck in "Assigned"
⏱️
Total Delay 47.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
27.8d / 0.5d SLA
Scheduled
16.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
5.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection. Replaced AAA batteries in 2 floor scales. Replaced 1 inflation bulb.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pcs https://www.ebiotrack.com/inspection.php?iid=29442

Timeline

📞
Case Linked Aug 20, 7:00 AM
Case Number: 00520449
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 20, 9:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 20, 1:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 52m
🚨 28.0 business days
🗓️
2 Status: Scheduled Sep 29, 4:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-17T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Oct 14, 5:32 PM
Scheduled For: 2025-10-22T12:00:00.000+0000
⚠️ 6.8 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 22, 9:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 17h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 22, 3:26 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 59m
✔️
Status: Completed by Jonathan Kuehl Oct 22, 6:56 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 30m
🔩
2 8x Parts Added Oct 22, 7:02 PM
8x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 6m
2.6 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 4:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 23h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number: SM-245414

Bottlenecks

Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📞
Case 00520449
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Oct 22, 8:00 AM
Created
Aug 20, 9:40 AM
Invoice #
SM-245414

Work Details (8)

Name Type Status Qty Amount Date
WL-02980596 Parts Open 1 $12.37 Oct 22, 7:02 PM
WL-02980597 Parts Open 4 $8.48 Oct 22, 7:02 PM
WL-02980598 Labor Open 3.0166666666667 $0.00 Oct 22, 7:02 PM
WL-02980599 Labor Open 6 $2,356.60 Oct 22, 7:02 PM
WL-02980600 Labor Open 3.15 $0.00 Oct 22, 7:02 PM
WL-02980601 Travel Open 159 - Oct 22, 7:02 PM
WL-02980602 Travel Open 161 - Oct 22, 7:02 PM
WL-02980603 Expenses Open 1 $0.00 Oct 22, 7:02 PM

Details