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WO-01298640 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Rosedale Park, MI — 18610 Fenkell St, Detroit MI, 48223

Aug 20, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (36 biz days late)
Active: 44 biz days
🕐 Clock stopped: Tech Off Site (Oct 23, 2025)
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Aug 20 → Sep 29, 2025
27 business days (counted)
Running total: 27 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 23, 2025
17 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Aug 20, 2025 Tech Off Site: Oct 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Aug 20 Ready for Scheduling ▶ Running 0 0
Aug 20 → Sep 29 Assigned ▶ Running 27 27
Sep 29 → Oct 23 Scheduled ▶ Running 17 44
Oct 23 → Oct 23 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Coordinators 45.7d
Field Work 1.4d
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.7 days
Over SLA
Field Work
1.4 days
Billing
5.0 days
Over SLA
Created: Aug 20, 2025 Due: Oct 31, 2025 Completed: Oct 24, 2025 (7 days early)
📅
45.0 days Total Age
⏱️
27.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
47.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520450
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80pcs https://www.ebiotrack.com/inspection.php?iid=29443
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cora Fitzpatrick
Owner
Jessica Sells
Created
Aug 20, 2025
Work Orders from this Case (1)
WO-01298640 (current) Invoiced
Inspection • Jon Kuehl
Created: Aug 20, 2025 • Closed: Oct 23, 2025
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 27.8 days stuck in "Assigned"
⏱️
Total Delay 47.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
27.8d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection. Replaced batteries in in foot controller. Replaced 1 inflation bulb. Replaced 1 bulb in 11720 head.
🔍 Technician Findings
All unit working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80pcs https://www.ebiotrack.com/inspection.php?iid=29443

Timeline

📞
Case Linked Aug 20, 7:00 AM
Case Number: 00520450
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 20, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 20, 1:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 7m
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Sep 29, 3:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-10-23T12:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Oct 23, 8:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 17h
🚗
Status: Tech Off Site by Jonathan Kuehl Oct 23, 2:54 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 1m
✔️
Status: Completed by Jonathan Kuehl Oct 23, 7:57 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5h 2m
🔩
▶
2 8x Parts Added Oct 23, 8:03 PM
8x Parts Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Oct 27, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 5h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number: SM-245414

Bottlenecks

Assigned
Duration: 27.8 business days (threshold: 4.0 business hours)
Exceeded by 27.3 business days
Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00520450
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Oct 23, 8:00 AM
Created
Aug 20, 10:26 AM
Invoice #
SM-245414

Work Details (8)

Name Type Status Qty Amount Date
WL-02982288 Parts Open 1 $98.21 Oct 23, 8:03 PM
WL-02982289 Parts Open 1 $12.37 Oct 23, 8:03 PM
WL-02982290 Parts Open 2 $35.06 Oct 23, 8:03 PM
WL-02982291 Labor Open 2.3833333333333 $0.00 Oct 23, 8:03 PM
WL-02982292 Labor Open 6.0166666666667 $2,270.40 Oct 23, 8:03 PM
WL-02982293 Labor Open 2.5 $0.00 Oct 23, 8:03 PM
WL-02982294 Travel Open 142 - Oct 23, 8:03 PM
WL-02982295 Travel Open 146 - Oct 23, 8:03 PM

Details