10/9/25 RCook- Spoke with Jason Cunningham, states that he spoke with Rodney Gresham and confirmed scheduling for 10/15 but will be onsite in the morning rather than the afternoon and then confirmed WO-01297137 will be done right after. Also confirmed WO-01298646 for 10/16/25with arrival time between 8-10AM. See logged call on WO-01300602
9/30/25 AJinerson - Email to POC Rodney offering tech visit for service on Thursday, 10/16 with eta between 8am-10am and asking for onsite contact if applicable.
🔧Work Performed
10/16 Jason - Inspection Complete - Performed inspection on 92 devices. 4 devices failed inspection and were removed from service. All other devices passed inspection and were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equip: 79
https://www.ebiotrack.com/inspection.php?iid=29446
📞
Call
Completed Oct 9, 2025
10/9/25 RCook- Spoke with Jason Cunningham, states that he spoke with Rodney Gresham and confirmed scheduling for 10/15 but will be onsite in the morning rather than the afternoon and then confirmed WO-01297137 will be done right after. Also confirmed WO-01298646 for 10/16/25with arrival time between 8-10AM. See logged call on WO-01300602
📧
Email: EMSAR Service Request - Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care - 4770 Amoco Drive Moss Point, MS 39563 - WO-01298646
Completed Sep 30, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care - 4770 Amoco Drive Moss Point, MS 39563 - WO-01298646
Body:
Hi Rodney,
I'm also reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - Moss Point Medical Clinic for Adult, Pr
📅
WO-01298646 - Inspection - Moss Point - Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care
Oct 16, 2025 9:00am – 3:00pm
Work Order: WO-01298646
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care
Address: 4770 Amoco Drive, Moss Point, MS 39563
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contact Pho
Timeline
📞
Case Linked Aug 20, 7:03 AM
Case Number:00520461
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 20, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 2h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:Jason Cunningham
🚨28.0 business days
🗓️
▶
2
Status: Scheduled Oct 9, 3:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-10-16T13:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 16, 9:37 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 17h
🚗
Status: Tech Off Site by Jason CunninghamOct 16, 2:34 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 56m
⏱️
▶
2
3x Labor Added Oct 16, 7:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 47m, 0m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Oct 20, 1:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 21, 3:05 PM
Invoice Number:SM-244195
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 28.8 business days (threshold: 4.0 business hours)
Exceeded by 28.3 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)