10/13 KKelch called Jane to schedule for 10/30 between 9 and 11 am. Cindy confirmed.
10/13/2025 DNakoff - Please try
Jane Pepito
jane.pepito@archwellhealth.com
(405) 251-8884
9/15 KKelch placed on hold due to 3 failed attempts to schedule
9/8 KKelch sent Luvi an email for scheduling
9/2 KKelch sent Luvi an email for scheduling
8/25 KKelch called Luvi to schedule for 10/22 between 9 and 10 am. Left VM, sent email.
🔧Work Performed
Inspected 97 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
10/30/2025 Zachary Stieben arrived on site. Found 97 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
93 pieces
https://www.ebiotrack.com/inspection.php?iid=29453
📋
Outbound to +14052518884
Completed Oct 13, 2025
10/13 KKelch called Jane to schedule for 10/30 between 9 and 11 am. Cindy confirmed.
📧
Email: EMSAR Request for service at Archwell - Oklahoma City
Completed Sep 8, 2025
To: luvi.fendrych@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Oklahoma City
Body:
Hi Luvi Fendrych,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Archwell - Oklahoma City. This inspection is due in October, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 10/3 with an arrival window betwe
📧
Email: EMSAR Request for service at Archwell - Oklahoma City
Completed Sep 2, 2025
To: luvi.fendrych@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Oklahoma City
Body:
Hi Luvi Fendrych,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Archwell - Oklahoma City. This inspection is due in October, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 10/8 with an arrival window betwe
📧
Email: EMSAR Request for service at Archwell - Oklahoma City
Completed Aug 25, 2025
To: luvi.fendrych@archwellhealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Archwell - Oklahoma City
Body:
Hi Luvi Fendrych,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Archwell - Oklahoma City. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 10/22 with an arrival window between 9 and 10 am. Please let
📋
Outbound to +14055383899
Completed Aug 25, 2025
8/25 KKelch called Luvi to schedule for 10/22 between 9 and 10 am. Left VM, sent email.
📅
WO-01298683 - Inspection - OKLAHOMA CITY - Archwell - Oklahoma City
Oct 30, 2025 10:00am – 4:00pm
Work Order: WO-01298683
Account: ArchWell Health
Customer Case Number:
Location: Archwell - Oklahoma City
Address: 7313 S WESTERN AVE , OKLAHOMA CITY, OK 73139
Manufacturer:
Model #:
Serial #:
Contact Name: Luvi Fendrych
Contact Phone: 4055383899
Contact Email: luvi.fendrych@archwellhealth.co
Timeline
📞
Case Linked Aug 20, 7:00 AM
Case Number:00520459
Subject:8/20 add does not match chat'd Nakoff
Status:Closed
📋
▶
2
Work Order Created Aug 20, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 20, 12:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:40m
🚨18.0 business days
🆕
Status: Entered by Kaitlyn KelchSep 15, 9:30 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:25d 20h, 0m
🚨20.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffOct 13, 9:55 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:28d 0h
👷
▶
2
Technician Assigned Oct 13, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:13m
🗓️
▶
2
Status: Scheduled Oct 13, 12:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-30T14:00:00.000+0000
🚨13.0 business days
🔧
Status: Tech On Site by Zachary StiebenOct 30, 8:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 20h
✔️
Status: Completed by Zachary StiebenOct 30, 1:52 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 53m
🚗
▶
2
2x Travel Added Oct 30, 6:14 PM
2x Travel Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏱️
▶
2
3x Labor Added Oct 30, 6:23 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:4h 33m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonNov 3, 12:34 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 19h, 0m
⏳2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number:SM-245479
Bottlenecks
Assigned
Duration: 17.9 business days (threshold: 4.0 business hours)
Exceeded by 17.4 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)