Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01298767 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 PIEDMONT ATHENS HOSPITAL — 1199 PRINCE AVE, Athens GA, 30606

Aug 20, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 3, 2025
✗ SLA Missed (7 biz days late)
Active: 16 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Aug 20 → Aug 28, 2025
6 business days (counted)
Running total: 6 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 8, 2025
6 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 13, 2025
4 business days (counted)
Running total: 16 of ? biz days used
Created: Aug 20, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Aug 28 Assigned ▶ Running 6 6
Aug 28 → Sep 8 Scheduled ▶ Running 6 12
Sep 8 → Sep 13 Tech On Site ▶ Running 4 16
Dispatch 0.1d
Coordinators 13.4d
Field Work 4.7d
Billing 1.6d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
13.4 days
Over SLA
Field Work
4.7 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 20, 2025 Due: Sep 3, 2025 Completed: Sep 13, 2025 (9 days late)
📅
16.6 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
15.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00520703
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 20, 2025
Work Orders from this Case (1)
WO-01298767 (current) Invoiced
Repair • Bruce Ballard
Created: Aug 20, 2025 • Closed: Sep 12, 2025
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
6.5d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
4.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/28/2025 Emartin sent email to POC advising onsite tomorrow 08025025_BOUPDATE_

08/27/2025 MNewman - Quote has been accepted. Work can be scheduled.

08/25/2025 Emartin PWO pending entitlement FSE onsite working with POC to get hardcopy PO and quotes along with other devices for FCO81 completion 

08/20/2025 Emartin PWO pending entitlement

🔧 Work Performed
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
🔍 Technician Findings
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
⚠️ Problem Description
FAILED Active Exhalation Verification: S(+) P(+): Pilot: Reading 30.12 cmH2O 25.50 28.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 20, 2:57 PM
Case Number: 00520703
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 20, 3:11 PM
Work Order: WO-01298767
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Aug 20, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1h 2m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Aug 28, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-05T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Aug 28, 1:47 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 2, 9:59 AM
Scheduled For: 2025-09-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 8, 9:43 AM
Scheduled For: 2025-09-08T12:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Sep 8, 2:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 1h
⏱️
2x Labor Added Sep 8, 4:20 PM
Type: Labor
Status: Open
Qty: 3, 1
🚗
Travel Added Sep 8, 4:46 PM
Type: Travel
Status: Open
Qty: 87
⏳ 4.9 business days
✔️
Status: Completed by Bruce Ballard Sep 12, 9:28 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 6h, 0m
⏳ 1.3 business days
⏱️
▶
2 Labor Added Sep 15, 1:25 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
🚨 11.9 business days
🧾
Invoice Created Oct 6, 6:53 AM
Invoice Number: SM-241513

Bottlenecks

Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00520703
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 8, 8:00 AM
Created
Aug 20, 3:11 PM
Invoice #
SM-241513

Work Details (4)

Name Type Status Qty Amount Date
WL-02928830 Labor Open 3 $285.00 Sep 8, 4:20 PM
WL-02928831 Labor Open 1 $155.00 Sep 8, 4:20 PM
WL-02928858 Travel Open 87 $0.00 Sep 8, 4:46 PM
WL-02936080 Labor Open 0.016666666666667 $38.00 Sep 15, 1:25 PM

Details