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WO-01298880 ↗ ServiceMax

MAYSVILLE FIRE DEPARTMENT (KY) • Preventive Maintenance • PSM

📍 City of Maysville - Station 1 — 216 Bridge St, Maysville KY, 41056

Aug 21, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (10 biz days late)
Active: 17 biz days
🕐 Clock stopped: Invoiced (Sep 16, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Aug 21 → Aug 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 5, 2025
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 10 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 15, 2025
6 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 21, 2025 Invoiced: Sep 16, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 21 Created ▶ Running 0 0
Aug 21 → Aug 21 Ready for Scheduling ▶ Running 0 0
Aug 21 → Aug 25 Assigned ▶ Running 2 2
Aug 25 → Aug 25 Entered ▶ Running 0 2
Aug 25 → Aug 25 Ready for Scheduling ▶ Running 0 2
Aug 25 → Aug 25 Assigned ▶ Running 0 2
Aug 25 → Sep 5 Scheduled ▶ Running 8 10
Sep 5 → Sep 5 Reschedule ▶ Running 0 10
Sep 5 → Sep 15 Scheduled ▶ Running 6 16
Sep 15 → Sep 16 Tech On Site ▶ Running 1 17
Sep 16 → Sep 16 05-Tech-Off-Site ▶ Running 0 17
Dispatch 0.0d
Coordinators 19.7d
Field Work 2.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.7 days
Over SLA
Field Work
2.1 days
Over SLA
Created: Aug 21, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
17.6 days Total Age
⏱️
8.8d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
14.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
54 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520820
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM Equip: 18 https://www.ebiotrack.com/inspection.php?iid=29463 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Description: (13) ASSETS ACROSS 2 SITES | (3) Stretcher (4) Stair Chair (1) Lockdown (5) PowerLoad | 1 PM per year | 2 Unscheduled repair calls per year | Annuity contract through 8/19/28
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maxwell Vondruska
Owner
Sherry Reich
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01298880 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Aug 21, 2025 • Closed: Sep 16, 2025
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 8.8 days stuck in "Scheduled"
⏱️
Total Delay 14.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Assigned
2.7d / 0.5d SLA
Scheduled
15.8d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
05-Tech-Off-Site
1.0d
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/5/2025 CRamen spoke with Max

937-213-1769 and re-scheduled for Monday and Tuesday 9/15-16. Call logged on WO-01298880


9/5/2025 CRamen per LYoder in POD chat to re-schedule for 9/15 and 9/16


8/25/2025 CRamen spoke with Max 937-213-1769 and scheduled Station 1 and 2 for PMs for Monday 9/8/2025 between 8-10am. All units for both stations will be at Station 2 901 Kenton Station Dr. Maysville, KY 41056Call logged on WO-01298901.


8/25/2025 CRamen left a vm for Max 937-213-1769 to return call to schedule Station 1 and 2 for PMs. Call logged on WO-01298880. 


8/21/2025 CRamen spoke to Wendy WO-01298880 requesting and told her Maxwells phone just rings and he hasnt responded to email to schedule and looking at Monday and Tuesday 9/8-9/9/2025 with an arrival window between 9-11am. Placeholder set


8/21/2025 CRamen logged email on WO-01298880 requesting Monday and Tuesday 9/8-9/9/2025 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 110143773 - Asset ID: 13262434 Stryker Medical - 6251 Stair-Pro Serial #: 060539723 - Asset ID: 13262418 Stryker Medical - 6500 PowerPro Serial #: 120640101 - Asset ID: a0C5A00000rt23wUAA Stryker Medical - 6392 PerformanceLoad Serial #: 2018010800399 - Asset ID: a0C5A00000sd15VUAQ Stryker Medical - 6392 PerformanceLoad Serial #: 2018000800400 - Asset ID: a0C5A00000sd1d2UAA Stryker Medical - 6370 Rail Fastener Serial #: 060940065 - Asset ID: a0C5A00000sd1d7UAA Stryker Medical - 6370 Rail Fastener Serial #: 1809004333343 - Asset ID: a0C5A00000sd1tHUAQ Stryker Medical - 6506 PowerPro Serial #: 180139802 - Asset ID: a0C5A00000sd2AUUAY Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2309012400256 - Asset ID: 13262433 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N387159 - Asset ID: 13262424 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 18N387160 - Asset ID: 13262421 Stryker Medical - 6370 Rail Fastener Serial #: 120339164 - Asset ID: 13262427 Stryker Medical - 6500 PowerPro Serial #: 070740313 - Asset ID: 13262428 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2108012400255 - Asset ID: 13262425 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2309012400254 - Asset ID: 13262419 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2309012400255 - Asset ID: 13262422 Stryker - Power Pro 6507 Serial #: 2307001569 - Asset ID: 13262435 Stryker Corporation - Stryker 6390 PowerLoad Serial #: 2309012400722 - Asset ID: 13262430 Stryker Medical - 6507 Power-Pro 2 Serial #: 2309001803 - Asset ID: 13262432 Stryker Medical - 6251 Stair-Pro Serial #: 050840054 - Asset ID: 13262431 Stryker Medical - 6251 Stair-Pro Serial #: 050539393 - Asset ID: 13262429 Stryker Medical - 6507 Power-PRO 2 Serial #: 2307003804 - Asset ID: 13262426 Stryker Medical - 6507 Power-Pro 2 Serial #: 2307003646 - Asset ID: 13262423 Stryker Medical - 6506 PowerPro Serial #: 140339157 - Asset ID: 13262420
⚠️ Problem Description
Inspection: Annual Equipment PM Equip: 16 https://www.ebiotrack.com/inspection.php?iid=29463 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Description: (16) ASSETS ACROSS 2 SITES | (6) Stretcher (4) Stair Chair (1) Lockdown (5) PowerLoad | 1 PM per year | 2 Unscheduled repair calls per year | Annuity contract through 8/19/28

Timeline

📞
Case Linked Aug 21, 1:00 AM
Case Number: 00520820
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 21, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 21, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 47m
⏳ 3.0 business days
🆕
▶
2 Status: Entered Aug 25, 9:34 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Aug 25, 11:39 AM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 3m
👷
Technician Assigned by Charles Ramen
Technician: Scott R Roberts
🗓️
▶
2 Status: Scheduled Aug 25, 1:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-08T13:00:00.000+0000
⚠️ 9.0 business days
🔄
▶
2 Status: Reschedule Sep 5, 10:47 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-15T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Scott Roberts Sep 15, 9:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
▶
2 31x Labor Added Sep 15, 8:56 PM
31x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 10h 58m
🔧
Status: Tech On Site by Scott Roberts Sep 16, 9:35 AM
From: 05-Tech-Off-Site
To: Tech On Site
Duration in Previous: 12h 38m
⏱️
▶
2 23x Labor Added Sep 16, 5:04 PM
23x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 30m
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Sep 17, 5:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 20.8 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241252

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00520820
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Sep 15, 8:00 AM
Created
Aug 21, 9:09 AM
Invoice #
SM-241252

Work Details (54)

Name Type Status Qty Amount Date
WL-02936716 Labor Open 2 $0.00 Sep 15, 8:56 PM
WL-02936717 Travel Open 88 $0.00 Sep 15, 8:56 PM
WL-02936718 Labor Open 1.25 $0.00 Sep 15, 8:56 PM
WL-02936719 Labor Open 0.41666666666667 $0.00 Sep 15, 8:56 PM
WL-02936720 Labor Open 1 $0.00 Sep 15, 8:56 PM
WL-02936721 Labor Open 0.91666666666667 $0.00 Sep 15, 8:56 PM
WL-02936722 Labor Open 0.33333333333333 $0.00 Sep 15, 8:56 PM
WL-02936723 Labor Open 1.0833333333333 $0.00 Sep 15, 8:56 PM
WL-02936724 Labor Open 0.41666666666667 $0.00 Sep 15, 8:56 PM
WL-02936725 Labor Open 0.5 $0.00 Sep 15, 8:56 PM
WL-02936726 Labor Open 0.41666666666667 $0.00 Sep 15, 8:56 PM
WL-02936727 Labor Open 0.58333333333333 $0.00 Sep 15, 8:56 PM
WL-02936728 Labor Open 1.0833333333333 $0.00 Sep 15, 8:56 PM
WL-02936729 Labor Open 0.75 $0.00 Sep 15, 8:56 PM
WL-02936730 Labor Open 1.75 $0.00 Sep 15, 8:56 PM
WL-02936731 Travel Open 91 $0.00 Sep 15, 8:56 PM
WL-02936732 Parts Open 2 $23.36 Sep 15, 8:56 PM
WL-02936733 Parts Open 1 $21.29 Sep 15, 8:56 PM
WL-02936734 Parts Open 1 $19.02 Sep 15, 8:56 PM
WL-02936735 Parts Open 1 $21.29 Sep 15, 8:56 PM
WL-02936736 Parts Open 2 $23.36 Sep 15, 8:56 PM
WL-02936737 Parts Open 1 $8.51 Sep 15, 8:56 PM
WL-02936738 Parts Open 1 $19.02 Sep 15, 8:56 PM
WL-02936739 Parts Open 1 $21.29 Sep 15, 8:56 PM
WL-02936740 Parts Open 2 $23.36 Sep 15, 8:56 PM
WL-02936741 Parts Open 1 $19.02 Sep 15, 8:56 PM
WL-02936742 Parts Open 1 $236.25 Sep 15, 8:56 PM
WL-02936743 Parts Open 1 $267.30 Sep 15, 8:56 PM
WL-02936744 Parts Open 1 $270.00 Sep 15, 8:56 PM
WL-02936745 Parts Open 1 $18.86 Sep 15, 8:56 PM
WL-02936746 Parts Open 1 $17.00 Sep 15, 8:56 PM
WL-02937602 Labor Open 2.0833333333333 $0.00 Sep 16, 5:04 PM
WL-02937603 Travel Open 95 $0.00 Sep 16, 5:04 PM
WL-02937604 Labor Open 0.5 $0.00 Sep 16, 5:04 PM
WL-02937605 Labor Open 1.4166666666667 $0.00 Sep 16, 5:04 PM
WL-02937606 Labor Open 0.5 $0.00 Sep 16, 5:04 PM
WL-02937607 Labor Open 1.75 $0.00 Sep 16, 5:04 PM
WL-02937608 Labor Open 0.91666666666667 $0.00 Sep 16, 5:04 PM
WL-02937609 Labor Open 0.5 $0.00 Sep 16, 5:04 PM
WL-02937610 Labor Open 1.8333333333333 $0.00 Sep 16, 5:04 PM
WL-02937611 Travel Open 91 $0.00 Sep 16, 5:04 PM
WL-02937613 Parts Open 1 $21.29 Sep 16, 5:04 PM
WL-02937614 Parts Open 1 $39.15 Sep 16, 5:04 PM
WL-02937615 Parts Open 2 $23.36 Sep 16, 5:04 PM
WL-02937616 Parts Open 1 $19.02 Sep 16, 5:04 PM
WL-02937617 Parts Open 1 $18.86 Sep 16, 5:04 PM
WL-02937618 Parts Open 1 $59.00 Sep 16, 5:04 PM
WL-02937619 Parts Open 1 $17.00 Sep 16, 5:04 PM
WL-02937620 Parts Open 2 $54.00 Sep 16, 5:04 PM
WL-02937621 Parts Open 2 $7.37 Sep 16, 5:04 PM
WL-02937622 Parts Open 1 $105.30 Sep 16, 5:04 PM
WL-02937623 Parts Open 1 $106.72 Sep 16, 5:04 PM
WL-02937624 Parts Open 1 $21.29 Sep 16, 5:04 PM
WL-02937625 Parts Open 2 $23.36 Sep 16, 5:04 PM

Details