8/25 KKelch called Boyce to schedule for 11/3 and 11/4 between 9 and 10 am. Line went dead, sent email.
🔧Work Performed
Inspected 101 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
11/3/2025 Zachary Stieben arrived on site. Found 101 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
107 pieces
https://www.ebiotrack.com/inspection.php?iid=29464
📋
Inbound from +19039077002
Completed Oct 2, 2025
customer checking status of inspection
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Tyler, TX
Completed Sep 4, 2025
From: kaitlyn.kelch@emsar.com
To: boyce.johnson@oakstreethealth.com
Hi good morning Boyce,
Unfortunately, we need to reschedule this on our end. How does 10/30-10/31 between 9 and 10 am work for you?
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
[cid:9cb7a7ed-8613-4887-a73b-0d204b1b1bfc]
Disclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Tyler, TX
Completed Sep 2, 2025
From: boyce.johnson@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Yes. That will work for me.
Boyce Johnson | P:903.907.7002 | Practice Manager | Tyler TX
Oak Street Health | www.oakstreethealth.com<https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com___.YzJ1OmVtc2FyMTpjOm86ZWY4MzdjNjg4YWU3Y2NhY2EwNDkyYTQwMmU2ZTlhMTk6NzpjMWFjOjNmZGFmMGYxODNhMzdlZTQxYzQ4ZDQ4MmFhMjY4ODI3ZmNhYTU5MmQ5MjlkNTJjM2E4ODYxZTBiN2E0Njg5OTk6aDpUOkY>
On Tue, Sep 2, 2025 at 10:04 AM Kaitlyn Kelch <kaitl
📧
Email: EMSAR Request for service at Oak Street Health - Tyler, TX
Completed Sep 2, 2025
To: boyce.johnson@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Tyler, TX
Body:
Hi Boyce Johnson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Tyler, TX. This inspection is due in November, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 11/3-11/4 with an arr
📧
Email: EMSAR Request for service at Oak Street Health - Tyler, TX
Completed Aug 25, 2025
To: boyce.johnson@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Tyler, TX
Body:
Hi Boyce Johnson,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Tyler, TX. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 11/3-11/4 with an arrival window between 9 and 10
📋
Outbound to +16155458624
Completed Aug 25, 2025
8/25 KKelch called Boyce to schedule for 11/3 and 11/4 between 9 and 10 am. Line went dead, sent email.
📅
WO-01298884 - Inspection - Tyler - Oak Street Health - Tyler, TX
Nov 3, 2025 10:00am – 4:00pm
Work Order: WO-01298884
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Tyler, TX
Address: 2115 S Broadway Ave., Tyler, TX 75701
Manufacturer:
Model #:
Serial #:
Contact Name: Boyce Johnson
Contact Phone: 615-545-8624
Contact Email: boyce.johnson@oakstreethealth.co
Timeline
📞
Case Linked Aug 21, 7:00 AM
Case Number:00520827
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 21, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 21, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:33m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Sep 2, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-03T15:00:00.000+0000
🚨44.0 business days
🔧
Status: Tech On Site by Zachary StiebenNov 3, 10:11 AM
From:Scheduled
To:Tech On Site
Duration in Previous:61d 23h
🚗
2x Travel Added Nov 3, 2:16 PM
Type:Travel
Status:Open
Qty:110
🚗
Status: Tech Off Site by Zachary StiebenNov 3, 2:30 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 19m
⏱️
▶
2
3x Labor Added Nov 3, 5:20 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Zachary Stieben
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2h 53m, 0m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonNov 5, 4:22 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 22h
🚨16.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:25d 21h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 15.3 business days (threshold: 1.0 business days)
Exceeded by 14.3 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)