Use this password to access the kiosk: Q*JJ#YCT
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Parts Pending1 parts order(s) awaiting fulfillment
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
2.4d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Accepted
0.0d
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9-5-25 JK Waiting on parts to arrive so I can schedule.
09/02/2025 JFoley - WM tech advised to reassign, can't complete. He advised he will return parts.
08/29/2025 JFoley - WM was able to reach tech and he advised he will try to complete today and if not able to, will complete Tuesday.
08/29/2025 JFoley - unable to reach WM tech, escalated to WM team so they can reach out to tech for update.
08/29/2025 JFoley - message sent to WM tech to confirm completion.
08/28/2025 JFoley - WM tech advised he will be onsite at 6pm EST today. He was unable to complete yesterday.
8/21/2025 CRamen no tech available. Sending to WM
🔧Work Performed
Installed new top monitor and then performed a successful functional test.
🔍Technician Findings
Top monitor was blinking on and off. Also the color was not correct.
⚠️Problem Description
Tech will be shipped replacement advertisement monitor. Tech will replace and restore functionality.
Resolution settings: 1440 x 900 / 60 HZ top
800 x 600 / 60 HZ bottom
Use this password to access the kiosk: Q*JJ#YCT
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📋
Inbound from +19895766010
Completed Sep 11, 2025
calling to find out when tech is scheduled.
📋
Outbound to +19895766010
Completed Aug 21, 2025
Trent top screen is graining and flickers. it will not show ads. TS screen is working, LEDs are working. They have a key.
Aug 21, 2025 3:40pm
@Jessica Foley 8/21/2025 CRamen no tech available. Sending to WM
Sep 2, 2025 12:05pm
@Jessica Foley I see the part arrived on Aug 25 with a due date of Aug 27. Why didn't the tech complete by Aug 27? We shipped overnight to get it into the techs hands so he could complete the work by the due date.
Sep 2, 2025 4:54pm
@Phillip Castillo WM tech advised to reassign, can't complete. Needs new parts order
📅
WO-01298998 - Repair - ZT2776-4G - Alma - Meijer #270
Sep 12, 2025 10:00am – 12:00pm
Work Order: WO-01298998
Account: HIGI LLC
Customer Case Number:
Location: Meijer #270
Address: 2805 West Cheesman Road, Alma, MI 48801
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2014103167
Contact Name:
Contact Phone:
Contact Email:
Due Date: 8/27/2025
Scheduled Date/Time: 2025-09-12 16