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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299025 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mountainview Hospital — 3100 N Tenaya Way, Las Vegas NV, 89128

Aug 21, 2025 → Sep 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (312 biz days early)
Active: 11 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Aug 22 → Aug 26, 2025
2 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Aug 26 → Sep 1, 2025
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Sep 1 → Sep 1, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 1 → Sep 1, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Sep 1 → Sep 3, 2025
2 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 11 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Sep 8 → Sep 28, 2025
14 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 28 → Sep 28, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Aug 21, 2025 Completed: Sep 28, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 21 → Aug 22 Created ▶ Running 1 1
Aug 22 → Aug 26 Scheduled ▶ Running 2 3
Aug 26 → Sep 1 Tech On Site ▶ Running 3 6
Sep 1 → Sep 1 Completed ▶ Running 0 6
Sep 1 → Sep 1 Incomplete ▶ Running 0 6
Sep 1 → Sep 3 Entered ▶ Running 2 8
Sep 3 → Sep 8 Scheduled ▶ Running 3 11
Sep 8 → Sep 28 Ready for Release ⏸ Paused 14 —
Sep 28 → Sep 28 Assigned ▶ Running 0 11
Dispatch 3.6d
Holding 15.0d (excluded)
Coordinators 7.0d
Field Work 4.0d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
15.0 days
Coordinators
7.0 days
Over SLA
Field Work
4.0 days
Over SLA
Created: Aug 21, 2025 Due: Dec 31, 2026 Completed: Sep 28, 2025 (459 days early)
📅
25.6 days Total Age
⏱️
15.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521050
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Shelby Robinson
Created
Aug 21, 2025
Work Orders from this Case (1)
WO-01299025 (current) Invoiced
FCO • Fady Messak
Created: Aug 21, 2025 • Closed: Sep 28, 2025
Completed with minor delays
Invoiced • 195 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
0.0d
Ready for Release
15.0d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2025 SRobinson- Created follow up WO as requested. (WO-01308045)

09/18/2025 DCox - PWO still open but FSE is no longer with EMSAR. Fady confirmed he would be taking care of Manny's work orders. 

09/03/2025 EMartin dispatching to FSE onsite per request 08/22/2025 Emartin dispatching to FSE onsite to complete other devices while onsite

8/21/25 K Clements to CSA: These 5 SN's on this case are at a sister hospital that was allocated to EMSAR (Mountanview) I am allocating these to EMSAR to complete as they will be there week of 8/25/25) (H335769426904,H335769462F20,H335769388B56,H335769415B9F,H33576790EA75)

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Aug 21, 3:29 PM
Case Number: 00521050
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 21, 3:35 PM
Work Order: WO-01299025
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Aug 22, 10:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T16:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 18h 37m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Manny Tavares Aug 26, 11:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏳ 4.0 business days
✔️
Status: Completed by Manny Tavares Sep 1, 3:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 6d 3h
⚠️
Status: Incomplete by Fady Messak Sep 1, 3:32 PM
From: Completed
To: Incomplete
Duration in Previous: 8m
🆕
Status: Entered by Fady Messak Sep 1, 3:50 PM
From: Incomplete
To: Entered
Duration in Previous: 17m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 3, 12:15 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 1d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-03T16:00:00.000+0000, 2025-09-03T12:00:00.000+0000
⏳ 4.0 business days
✅
Status: Ready for Release by Erin Martin Sep 8, 11:09 AM
From: Scheduled
To: Ready for Release
Duration in Previous: 4d 22h
🚨 15.0 business days
👷
▶
4 Technician Assigned Sep 28, 8:17 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Release
To: Assigned
Duration in Previous: 19d 21h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 30, 12:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 2:04 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 4.0 business days
🧾
Invoice Created Oct 7, 10:26 AM
Invoice Number: SM-242648

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00521050
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Aug 21, 3:35 PM
Invoice #
SM-242648

Work Details (1)

Name Type Status Qty Amount Date
WL-02952179 Labor Open 0.25 $0.00 Sep 28, 8:18 AM

Details