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WO-01299066 ↗ ServiceMax

HEALTHFLEET AMBULANCE • Preventive Maintenance • PSM

📍 Healthfleet Ambulance - New Jersey Dr. — 270 New Jersey Drive, Fort Washington PA, 19034

Aug 22, 2025 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (16 biz days late)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Sep 24, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Aug 25 → Sep 3, 2025
6 business days (counted)
Running total: 7 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 24, 2025
15 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 22, 2025 Invoiced: Sep 24, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 25 Ready for Scheduling ▶ Running 1 1
Aug 25 → Sep 3 Assigned ▶ Running 6 7
Sep 3 → Sep 24 Scheduled ▶ Running 15 22
Dispatch 0.0d
Coordinators 24.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.7 days
Over SLA
Created: Aug 22, 2025 Due: Sep 30, 2025 Completed: Sep 24, 2025 (6 days early)
📅
23.0 days Total Age
⏱️
15.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
22.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521132
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 1 Pcs https://www.ebiotrack.com/inspection.php?iid=29474
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adam Zwislewski
Owner
Kimberly Hardison
Created
Aug 22, 2025
Work Orders from this Case (1)
WO-01299066 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Aug 22, 2025 • Closed: Sep 24, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 15.7 days stuck in "Scheduled"
⏱️
Total Delay 22.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
15.7d / 2.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 MOwens Called and spoke to Adam. Scheduled the PM service for 9/24-9/26 between 8-5 each day.

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 060339246 - Asset ID: 13279187
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Semi-Annual Equipment PM 1 Pcs https://www.ebiotrack.com/inspection.php?iid=29474

Timeline

📞
Case Linked Aug 22, 1:00 AM
Case Number: 00521132
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 22, 9:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 25, 10:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
⏱️
▶
2 Labor Added Sep 24, 12:31 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 20d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 25, 2:39 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
🚨 15.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241972

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00521132
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Sep 24, 8:00 AM
Created
Aug 22, 9:42 AM
Invoice #
SM-241972

Work Details (1)

Name Type Status Qty Amount Date
WL-02947406 Labor Open 0.83333333333333 $0.00 Sep 24, 12:31 PM

Details