Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299075 ↗ ServiceMax

HEALTHFLEET AMBULANCE • Preventive Maintenance • PSM

📍 Healthfleet Ambulance — 270 New Jersey dr., Fort Washington PA, 19034

Aug 22, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (18 biz days late)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Aug 25 → Sep 3, 2025
6 business days (counted)
Running total: 7 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 24, 2025
15 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 26, 2025
2 business days (counted)
Running total: 24 of ? biz days used
Created: Aug 22, 2025 Invoiced: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 25 Ready for Scheduling ▶ Running 1 1
Aug 25 → Sep 3 Assigned ▶ Running 6 7
Sep 3 → Sep 24 Scheduled ▶ Running 15 22
Sep 24 → Sep 26 Tech On Site ▶ Running 2 24
Dispatch 0.0d
Coordinators 24.7d
Field Work 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.7 days
Over SLA
Field Work
3.0 days
Over SLA
Created: Aug 22, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
25.0 days Total Age
⏱️
15.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
74 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 24, 2025
Visit 2 Sep 25, 2025
Visit 3 Sep 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521133
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 59 Pcs https://www.ebiotrack.com/inspection.php?iid=29475
Priority
Standard
Origin
Email
Reason
New Case
Contact
Adam Zwislewski
Owner
Kimberly Hardison
Created
Aug 22, 2025
Work Orders from this Case (1)
WO-01299075 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Aug 22, 2025 • Closed: Sep 26, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 15.7 days stuck in "Scheduled"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
15.7d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 MOwens Called and spoke to Adam. Scheduled the PM service for 9/24-9/26 between 8-5 each day.

🔧 Work Performed
Ferno Washington Inc - POWERFlexx (Series) Serial #: 15N-339879 - Asset ID: 13279217 Stryker Medical - 6506 PowerPro Serial #: 080139565 - Asset ID: 13279204 Stryker Medical - 6082 MX-Pro R3 Serial #: 0912392831 - Asset ID: 13279201 Stryker Medical - 6082 MX-Pro R3 Serial #: 030439127 - Asset ID: 13279203 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-355273 - Asset ID: 13279209 Stryker Medical - 6371 Wall Mount Serial #: 161141926 - Asset ID: 13279193 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900299 - Asset ID: 13279196 Ferno Washington Inc - POWERFlexx (Series) Serial #: 15N-341486 - Asset ID: 13279197 Stryker Medical - 6506 PowerPro Serial #: 2003003800031 - Asset ID: 13279195 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900099 - Asset ID: 13279206 Stryker Medical - 6500 PowerPro Serial #: 060739690 - Asset ID: 13279205 Ferno Washington Inc - Model 35-X ProFlexx Serial #: L-700629 - Asset ID: 13279192 Stryker - 6392 Performance Load Serial #: 2019001000065 - Asset ID: 13279191 Stryker Medical - 6086 PerformancePro Serial #: 100940823 - Asset ID: 13279189 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900366 - Asset ID: 13279188 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900213 - Asset ID: 13279214 Stryker Medical - 6086 PerformancePro Serial #: 2003003800032 - Asset ID: 13279213 Stryker Medical - 6500 PowerPro Serial #: 150139066 - Asset ID: 13279226 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900344 - Asset ID: 13279227 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900763 - Asset ID: 13279186 Stryker Medical - 6086 PerformancePro Serial #: 100840394 - Asset ID: 13279185 Stryker Medical - 6086 PerformancePro Serial #: 2003003800025 - Asset ID: 13107451 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900764 - Asset ID: 13107452 Ferno Washington Inc - 185 Stat Trac Series Serial #: 17C-137219 - Asset ID: 13279199 Ferno Washington Inc - Model 35-P (series) Serial #: L-703932 - Asset ID: 13279230 Ferno Washington Inc - 185 Stat Trac Series Serial #: 13C-085111 - Asset ID: 13279198 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-355274 - Asset ID: 13279240 Stryker Medical - 6086 PerformancePro Serial #: 2003003800030 - Asset ID: 13279228 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900456 - Asset ID: 13279229 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-341489 - Asset ID: 13279193 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-119514 - Asset ID: 13279104 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-341487 - Asset ID: 13279211 Ferno Washington Inc - 185 Stat Trac Series Serial #: 15C-117153 - Asset ID: 13279212 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-339886 - Asset ID: 13107447 Ferno Washington Inc - 185 Stat Trac Series Serial #: 14C-106874 - Asset ID: 13107448 Stryker Medical - 6506 PowerPro Serial #: 150139073 - Asset ID: 13279207 Stryker Medical - 6371 Wall Mount Serial #: 2005011200006 - Asset ID: 13279210 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 050139992 - Asset ID: 13279200 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-355275 - Asset ID: a0C5A00000rNK4VUAW Stryker Medical - 6500 PowerPro Serial #: 071040319 - Asset ID: a0C8Y00000qP5cuUAC Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900098 - Asset ID: a0C8Y00000tIg8iUAC Ferno Washington Inc - 185 Stat Trac Series Serial #: TRUCK HA-26 - HEALTHFLEET AMBULANCE - Asset ID: a0CVU00001hXCkz2AG Stryker Medical - 6083 MX-Pro Bariatric Serial #: 130441209 - Asset ID: 13279242 Ferno Washington Inc - POWERFlexx (Series) Serial #: 15N-339887 - Asset ID: 13279218 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-119516 - Asset ID: 13279219 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-XXXXXX - TRUCK HA-27 - HEALTHFLEET AMBULANCE - Asset ID: 13279241 Stryker Medical - 6086 PerformancePro Serial #: 2003003800028 - Asset ID: 13279238 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900372 - Asset ID: 13279239 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-341491 - Asset ID: 13279232 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-128849 - Asset ID: 13279233 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-355270 - Asset ID: 13279236 Ferno Washington Inc - 185 Stat Trac Series Serial #: 16C-124110 - Asset ID: 13279237 Stryker Medical - 6392 PerformanceLoad Serial #: 2005011200003 - Asset ID: 13279231 Stryker Medical - 6500 PowerPro Serial #: 090740457 - Asset ID: 13279220 Stryker Medical - 6506 PowerPro Serial #: 180739402 - Asset ID: 13279222 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900094 - Asset ID: 13279223 Stryker Medical - 6392 PerformanceLoad Serial #: 2018000900298 - Asset ID: 13279221 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900095 - Asset ID: 13279216 Stryker Medical - 6086 PerformancePro Serial #: 2003003800027 - Asset ID: 13279215 Stryker Medical - 6392 PerformanceLoad Serial #: 2020000900096 - Asset ID: 13279235 Stryker Medical - 6086 PerformancePro Serial #: 2003003800026 - Asset ID: 13279234 Stryker Medical - 6086 PerformancePro Serial #: 2003003800029 - Asset ID: 13279224 Stryker Medical - 6371 Wall Mount Serial #: TRUCK HA-9 - HEALTHFLEET AMBULANCE - Asset ID: 13279225
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Semi-Annual Equipment PM 59 Pcs https://www.ebiotrack.com/inspection.php?iid=29475

Timeline

📞
Case Linked Aug 22, 1:00 AM
Case Number: 00521133
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 22, 10:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 25, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 2:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-24T12:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 24, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 20h
⏳ 2.0 business days
💵
3x Expenses Added Sep 25, 11:50 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
71x Labor Added Sep 26, 10:26 PM
Type: Labor, Travel
Status: Open
Qty: 0.16666666666667, 44, 0.66666666666667, 0.5, 0.75, 0.25, 1.1666666666667, 34, 0.83333333333333, 13, 0.33333333333333, 15
🏁
Status: Closed by Ben Saur Sep 26, 10:38 PM
From: Tech On Site
To: Closed
Duration in Previous: 2d 10h
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Sep 30, 1:49 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 15h, 0m
🚨 12.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-242430

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00521133
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Sep 24, 8:00 AM
Created
Aug 22, 10:07 AM
Invoice #
SM-242430

Work Details (74)

Name Type Status Qty Amount Date
WL-02950298 Expenses Open 1 $0.00 Sep 25, 11:50 PM
WL-02950299 Expenses Open 1 $0.00 Sep 25, 11:50 PM
WL-02950300 Expenses Open 1 $0.00 Sep 25, 11:50 PM
WL-02951684 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951685 Labor Open 1 $0.00 Sep 26, 10:26 PM
WL-02951686 Travel Open 44 $0.00 Sep 26, 10:26 PM
WL-02951687 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951688 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951689 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951690 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951691 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951692 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951693 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951694 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951695 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951696 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951697 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951698 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951699 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951700 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951701 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951702 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951703 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951704 Labor Open 0.75 $0.00 Sep 26, 10:26 PM
WL-02951705 Labor Open 0.25 $0.00 Sep 26, 10:26 PM
WL-02951706 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951707 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951708 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951709 Labor Open 1.1666666666667 $0.00 Sep 26, 10:26 PM
WL-02951710 Travel Open 34 $0.00 Sep 26, 10:26 PM
WL-02951711 Labor Open 1 $0.00 Sep 26, 10:26 PM
WL-02951712 Travel Open 34 $0.00 Sep 26, 10:26 PM
WL-02951713 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951714 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951715 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951716 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951717 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951718 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951719 Labor Open 0.83333333333333 $0.00 Sep 26, 10:26 PM
WL-02951720 Labor Open 1 $0.00 Sep 26, 10:26 PM
WL-02951721 Travel Open 13 $0.00 Sep 26, 10:26 PM
WL-02951722 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951723 Labor Open 0.33333333333333 $0.00 Sep 26, 10:26 PM
WL-02951724 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951725 Labor Open 0.33333333333333 $0.00 Sep 26, 10:26 PM
WL-02951726 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951727 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951728 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951729 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951730 Labor Open 1.1666666666667 $0.00 Sep 26, 10:26 PM
WL-02951731 Travel Open 15 $0.00 Sep 26, 10:26 PM
WL-02951732 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951733 Travel Open 16 $0.00 Sep 26, 10:26 PM
WL-02951734 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951735 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951736 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951737 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951738 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951739 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951740 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951741 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951742 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951743 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951744 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951745 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951746 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951747 Labor Open 0.16666666666667 $0.00 Sep 26, 10:26 PM
WL-02951748 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951749 Labor Open 0.33333333333333 $0.00 Sep 26, 10:26 PM
WL-02951750 Labor Open 0.66666666666667 $0.00 Sep 26, 10:26 PM
WL-02951751 Labor Open 0.33333333333333 $0.00 Sep 26, 10:26 PM
WL-02951752 Labor Open 0.5 $0.00 Sep 26, 10:26 PM
WL-02951753 Labor Open 0.33333333333333 $0.00 Sep 26, 10:26 PM
WL-02951754 Labor Open 0.5 $0.00 Sep 26, 10:26 PM

Details