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WO-01299104 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Chevron Corporation — 100 Chevron Way, Richmond CA, 94801

Aug 22, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (20 biz days early)
Active: 67 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 22 → Aug 27, 2025
3 business days (counted)
Running total: 3 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Aug 27 → Dec 2, 2025
64 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 67 of ? biz days used
Created: Aug 22, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0
Aug 22 → Aug 27 Assigned ▶ Running 3 3
Aug 27 → Dec 2 Scheduled ▶ Running 64 67
Dec 2 → Dec 2 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Coordinators 68.4d
Field Work 0.2d
Billing 14.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
68.4 days
Over SLA
Field Work
0.2 days
Billing
14.3 days
Over SLA
Created: Aug 22, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
68.0 days Total Age
⏱️
64.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
78.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521213
6007946063
Closed
28R SYS-LC-1260-E Contract ends 03/31/2026 repair included PM G4212B DEAA308496 1260 Diode Array Detector G1316A DEACN30539 1260 Thermostatted Column Compartment G1329B DEAAC28360 1260 Standard Autosampler G4260B GB14330007 Agilent 1260 Infinity II ELSD G1311B DEAB710998 1260 Quaternary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Simon Lui
Owner
Leona Coonrod
Created
Aug 22, 2025
Work Orders from this Case (1)
WO-01299104 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 22, 2025 • Closed: Dec 2, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 64.4 days stuck in "Scheduled"
⏱️
Total Delay 78.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
64.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

26 Aug 2025 Larry Alberty

Reached out to location for scheduling the onsite visit.


Please assign to Larry Alberty ARP to site is 43 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260-E Contract ends 03/31/2026 repair included PM G4212B DEAA308496 1260 Diode Array Detector G1316A DEACN30539 1260 Thermostatted Column Compartment G1329B DEAAC28360 1260 Standard Autosampler G4260B GB14330007 Agilent 1260 Infinity II ELSD G1311B DEAB710998 1260 Quaternary Pump
📄 Description
1260 Quaternary Pump
📞 Call Description
DEC 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 22, 11:08 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01299104
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Aug 27, 4:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-02T13:00:00.000+0000
🚨 64.9 business days
🚗
5x Travel Added Dec 2, 8:52 AM
Type: Travel, Parts
Status: Open
Qty: 45, 1
🔧
Status: Tech On Site by Larry Alberty Dec 2, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 96d 22h
⏱️
▶
2 3x Labor Added Dec 2, 4:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 1h 32m
🏁
Status: Closed by Larry Alberty Dec 2, 4:20 PM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 35m
🚨 11.9 business days
💵
Status: Billing Review by Hannah Shaw Dec 17, 6:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 15d 1h, 0m
⏳ 3.7 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 64.4 business days (threshold: 2.0 business days)
Exceeded by 62.4 business days
Ready to Bill
Duration: 11.3 business days (threshold: 1.0 business days)
Exceeded by 10.3 business days
Ready to Bill
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00521213
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 2, 8:00 AM
Created
Aug 22, 11:08 AM
Invoice #
SM-249754

Work Details (8)

Name Type Status Qty Amount Date
WL-03023338 Travel Open 45 $180.00 Dec 2, 8:52 AM
WL-03023339 Travel Open 45 $0.00 Dec 2, 8:52 AM
WL-03023340 Parts Open 1 $0.00 Dec 2, 8:52 AM
WL-03023341 Parts Open 1 $0.00 Dec 2, 8:52 AM
WL-03023342 Parts Open 1 $0.00 Dec 2, 8:52 AM
WL-03023840 Labor Open 4 $513.00 Dec 2, 4:14 PM
WL-03023841 Labor Open 1 $0.00 Dec 2, 4:14 PM
WL-03023842 Labor Open 1 $0.00 Dec 2, 4:14 PM

Details