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WO-01299135 ↗ ServiceMax

PINAL COUNTY MEDICAL EXAMINER • Preventive Maintenance • PSM

📍 Pinal County Medical Examiner — 920 N Bowling Rd., Florence AZ, 85132

Aug 22, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (11 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 16, 2025
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 17 of ? biz days used
Created: Aug 22, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0
Aug 22 → Aug 25 Assigned ▶ Running 1 1
Aug 25 → Sep 16 Scheduled ▶ Running 15 16
Sep 16 → Sep 16 Tech On Site ▶ Running 0 16
Sep 16 → Sep 17 04-Scheduled ▶ Running 1 17
Dispatch 0.0d
Coordinators 17.5d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.5 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Aug 22, 2025 Due: Sep 22, 2025 Completed: Sep 17, 2025 (5 days early)
📅
17.0 days Total Age
⏱️
15.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519968
PINAL COUNTY MEDICAL EXAMINER (needs quote)
Closed
Q-00029676 PM There are 8 of the black padded Ferno gurneys and 1 of the brown padded Ferno gurneys. Pictures attached. https://www.ebiotrack.com/inspection.php?iid=29485
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sean Harper
Owner
Shelby Robinson
Created
Aug 18, 2025
Work Orders from this Case (1)
WO-01299135 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Aug 22, 2025 • Closed: Sep 16, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 15.5 days stuck in "Scheduled"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
15.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
04-Scheduled
0.0d
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/17/25 DPatton - Added Primary Contract.


8/25 KKelch scheduled per logged email from Sean

8/25 KKelch called Sean to schedule for 9/16 between 8 and 9 am. Left VM, sent email. 

🔧 Work Performed
Tech performed a PM service on the cots and cleaned the greased the cots per protocol.
🔍 Technician Findings
Tech arrived on site and was told to perform a PM on the cots. Cot were found in working order and with no damage found.
⚠️ Problem Description
Q-00029676 PM There are 8 of the black padded Ferno gurneys and 1 of the brown padded Ferno gurneys. Pictures attached. https://www.ebiotrack.com/inspection.php?iid=29485

Timeline

📞
Case Linked Aug 18, 4:13 PM
Case Number: 00519968
Subject: PINAL COUNTY MEDICAL EXAMINER (needs quote)
Status: Closed
5.0 business days
📋
2 Work Order Created Aug 22, 12:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 22, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
2.0 business days
🗓️
2 Status: Scheduled Aug 25, 3:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-16T15:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Andrew Przybyla Sep 16, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 19h
⏱️
2 14x Labor Added Sep 16, 7:53 PM
14x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 8h 53m
✔️
Status: Completed by Andrew Przybyla Sep 16, 8:01 PM
From: 04-Scheduled
To: Completed
Duration in Previous: 7m
🏁
Status: Closed by Andrew Przybyla Sep 16, 8:30 PM
From: Completed
To: Closed
Duration in Previous: 28m
📄
2 Status: Ready to Bill Sep 17, 5:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 9.8 business days
🧾
Invoice Created Sep 30, 9:00 AM
Invoice Number: SM-241256

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

📞
Case 00519968
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Sep 16, 11:00 AM
Created
Aug 22, 12:42 PM
Invoice #
SM-241256

Work Details (14)

Name Type Status Qty Amount Date
WL-02937984 Labor Open 0.5 $65.00 Sep 16, 7:53 PM
WL-02937985 Travel Open 13 $0.00 Sep 16, 7:53 PM
WL-02937986 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937987 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937988 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937989 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937990 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937991 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937992 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937993 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937994 Labor Open 1 $164.00 Sep 16, 7:53 PM
WL-02937995 Labor Open 0.5 $65.00 Sep 16, 7:53 PM
WL-02937996 Travel Open 13 $18.20 Sep 16, 7:53 PM
WL-02937997 Expenses Open 1 $0.00 Sep 16, 7:53 PM

Details