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← WO Overview

WO-01299200 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 PIEDMONT ATHENS HOSPITAL — 1199 PRINCE AVE, Athens GA, 30606

Aug 22, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 5, 2025
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
1d
▶ Clock Running
Status: Created
Aug 22 → Aug 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 25 → Aug 28, 2025
3 business days (counted)
Running total: 4 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 5, 2025
5 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Aug 22, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 25 Created ▶ Running 1 1
Aug 25 → Aug 28 Assigned ▶ Running 3 4
Aug 28 → Sep 5 Scheduled ▶ Running 5 9
Sep 5 → Sep 5 Tech On Site ▶ Running 0 9
Dispatch 1.6d
Coordinators 9.9d
Field Work 13.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
9.9 days
Over SLA
Field Work
13.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 22, 2025 Due: Sep 5, 2025 Completed: Sep 23, 2025 (17 days late)
📅
21.6 days Total Age
⏱️
12.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
20.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521336
URGENT Philips WO Request
Closed
H282094193FD9 FAILED Active Exhalation Verification: S(+) P(+): Pilot: Reading 28.71 cmH2O 25.50 28.50 FAIL
Priority
Standard
Origin
Email
Reason
New Case
Contact
Randy Ragan
Owner
Shelby Robinson
Created
Aug 22, 2025
Work Orders from this Case (1)
WO-01299200 (current) Invoiced
Repair • Bruce Ballard
Created: Aug 22, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 194 days old
🚨
Primary Delay 12.0 days stuck in "Completed"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
12.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/05/2025 BBallard waiting for supervisor assistance on part transfer.

08/28/2025 Emartin sent email to POC advising onsite tomorrow 08025025_BOUPDATE_

08/25/2025 Emartin PWO pending entitlement FSE onsite working with POC to get hardcopy PO and quotes along with other devices for FCO81 completion 

08/22/2025 Emartin PWO pending entitlement

🔧 Work Performed
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
🔍 Technician Findings
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
⚠️ Problem Description
H282094193FD9 FAILED Active Exhalation Verification: S(+) P(+): Pilot: Reading 28.71 cmH2O 25.50 28.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Aug 22, 2:47 PM
Case Number: 00521336
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 22, 3:16 PM
Work Order: WO-01299200
Type: Repair
Priority: PC
⏳ 2.0 business days
👷
▶
2 Technician Assigned Aug 25, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 2d 18h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Aug 28, 12:40 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Assigned
To: Scheduled
Duration in Previous: 3d 2h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-05T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Aug 28, 1:39 PM
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 2, 10:04 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-02T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 5, 9:40 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
⏱️
2x Labor Added Sep 5, 7:45 PM
Type: Labor
Status: Open
Qty: 3, 1
✔️
Status: Completed by Bruce Ballard Sep 5, 7:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 16m
🚨 12.5 business days
🏁
Status: Closed by Bruce Ballard Sep 23, 6:01 PM
From: Completed
To: Closed
Duration in Previous: 17d 22h
⏱️
Labor Added Sep 24, 9:59 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 10:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m
⚠️ 6.9 business days
🧾
Invoice Created Oct 6, 6:53 AM
Invoice Number: SM-242112

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Completed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00521336
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 2, 8:00 AM
Created
Aug 22, 3:16 PM
Invoice #
SM-242112

Work Details (3)

Name Type Status Qty Amount Date
WL-02927254 Labor Open 3 $285.00 Sep 5, 7:45 PM
WL-02927255 Labor Open 1 $155.00 Sep 5, 7:45 PM
WL-02947189 Labor Open 0.016666666666667 $38.00 Sep 24, 9:59 AM

Details