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WO-01299213 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Vca Great Lakes An Hosp 900 — 4760 RICHMOND ROAD, WARRENSVILLE HEIGHTS OH, 44128

Aug 22, 2025 → Sep 5, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Aug 28, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Aug 22 → Aug 22, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Aug 22 → Aug 26, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 27, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 5, 2025
6 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
Created: Aug 22, 2025 Completed: Sep 5, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Aug 22 → Aug 22 Created ▶ Running 0 0 / 4
Aug 22 → Aug 22 Ready for Scheduling ▶ Running 0 0 / 4
Aug 22 → Aug 22 Awaiting Parts - Customer ⏸ Paused 0 —
Aug 22 → Aug 22 Assigned ▶ Running 0 0 / 4
Aug 22 → Aug 26 Awaiting Parts - Customer ⏸ Paused 2 —
Aug 26 → Aug 27 Ready for Scheduling ▶ Running 1 1 / 4
Aug 27 → Aug 27 Entered ▶ Running 0 1 / 4
Aug 27 → Aug 27 Assigned ▶ Running 0 1 / 4
Aug 27 → Sep 5 Scheduled ▶ Running 6 7 / 4
Sep 5 → Sep 5 Tech On Site ▶ Running 0 7 / 4
Dispatch 0.0d
Material Management 2.4d
Coordinators 8.6d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
8.6 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Aug 22, 2025 Due: Sep 5, 2025 Completed: Sep 5, 2025 (on time)
📅
9.5 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521368
Midmark Service Request Dispatch Authorization - WO-00096784
Closed
Zone 1 PM NWD 2 YR ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 722286 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandi Luzader
Owner
Sherry Reich
Created
Aug 22, 2025
Work Orders from this Case (2)
WO-01299213 (current) Invoiced
Preventive Maintenance • Jordan Moceri
Created: Aug 22, 2025 • Closed: Sep 5, 2025
WO-01299214 Invoiced
Preventive Maintenance • Jordan Moceri
Created: Aug 22, 2025 • Closed: Sep 5, 2025
Completed with minor delays
Invoiced • 194 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Awaiting Parts - Customer
2.4d
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/27/2025 CRamen spoke with Danielle and she requested Friday 9/5/2025 between 9-11am. Call logged on WO-01299213. Reassigning to Jordan per LYoder in POD chat due to Dustin and Brandon on PTO all next week. 


8/27/2025 CRamen parts delivered today


08/26/2025 SRobinson- Dlue date updated to match tracking. No ETA. 1ZE444250375330466

8/22/2025 CRamen assigned to Dustin and placing into Awaiting Parts Customer


8/22/25 SReich - Spoke to Liz, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
performed pm Regulator leaks and needs replaced
🔍 Technician Findings
Pm needed on unit
⚠️ Problem Description
Zone 1 PM NWD 2 YR ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 722286 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Aug 22, 3:26 PM
Case Number: 00521368
Subject: Midmark Service Request Dispatch Authorization - WO-00096784
Status: Closed
📋
▶
2 Work Order Created Aug 22, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👤
▶
3 Status: Awaiting Parts - Customer Aug 22, 4:29 PM
Status: Awaiting Parts - Customer → Technician Assigned → Status: Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
👷
Status: Assigned by Charles Ramen
From: Awaiting Parts - Customer, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2m, 0m
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Shelby Robinson Aug 26, 3:22 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 22h
🆕
▶
4 Status: Entered Aug 27, 11:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-05T13:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Aug 29, 1:41 PM
Scheduled For: 2025-09-05T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 4, 11:51 AM
Scheduled For: 2025-09-05T12:30:00.000+0000
🔧
Status: Tech On Site by Jordan Moceri Sep 5, 9:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
▶
2 3x Labor Added Sep 5, 7:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site
To: Completed
Duration in Previous: 9h 47m
🏁
Status: Closed by Jordan Moceri Sep 5, 7:32 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 1.6 business days
📄
▶
3 Status: Ready to Bill Sep 8, 11:44 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:55 PM
Invoice Number: SM-240254

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📞
Case 00521368
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Sep 5, 8:30 AM
Created
Aug 22, 4:00 PM
Invoice #
SM-240254

Work Details (3)

Name Type Status Qty Amount Date
WL-02927229 Labor Open 2.5666666666667 $0.00 Sep 5, 7:17 PM
WL-02927230 Labor Open 1.5833333333333 $240.00 Sep 5, 7:17 PM
WL-02927231 Travel Open 189 $110.00 Sep 5, 7:17 PM

Details