9/169 DPatton - Teams message to YC to update WO status to RTB; customer has not been invoiced yet. (Clicked "Invoiced" in error)
8/26 KSmith -- Scheduled for 9/12 with Katheryn
8/26 KSmith -- Sent email to schedule for 9/12
🔧Work Performed
Inspected 14 items
🔍Technician Findings
Inspection
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/omnicor/inspection.php?iid=10137
📧
Email:RE: EXTERNAL: Roswell Park Northtowns - Breast Care -- EMSAR Inspection -- WO-01299220
Completed Aug 26, 2025
From: Kathryn.Pollinger@RoswellPark.org
To: ksmith@emsar.com
Hi Kourtney,
It looks like 9/12 would work great! As I am new to this position, please let me know if there is anything additional needed from me between now and then. Thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, August 26, 2025 12:32 PM
To: Pollinger, Kathryn <Kathryn.Pollinger@RoswellPark.org>
Subject: EXTERNAL: Roswell Park Northtowns - Breast Care -- EMSAR Inspection -- WO-01299220
Hi Kathryn,
I’m Kourtney wi
📧
Email: Roswell Park Northtowns - Breast Care -- EMSAR Inspection -- WO-01299220
Completed Aug 26, 2025
To: kathryn.pollinger@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Roswell Park Northtowns - Breast Care -- EMSAR Inspection -- WO-01299220
Body:
Hi Kathryn,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Roswell Park Northtowns - Breast Care located at 199 Park club Lane?
If not, would you have the contact information of the person I need to speak with?
If
📅
WO-01299220 - Inspection - WIlliamsville - Roswell Park Northtowns - Breast Care
Sep 12, 2025 9:30am – 12:00pm
Work Order: WO-01299220
Account: ROSWELL PARK
Customer Case Number:
Location: Roswell Park Northtowns - Breast Care
Address: 199 Park Club Lane, Suite 100, WIlliamsville, NY 14221
Manufacturer:
Model #:
Serial #:
Contact Name: Kathryn Pollinger
Contact Phone:
Contact Email: kathryn.pollinger@ro
Timeline
📞
Case Linked Aug 22, 3:45 PM
Case Number:00521387
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 22, 4:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.9 business days
👷
▶
2
Technician Assigned Aug 26, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 20h
🗓️
▶
2
Status: Scheduled Aug 26, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-12T13:30:00.000+0000
🚨13.0 business days
🔧
Status: Tech On Site by Erwin ForsterSep 12, 11:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 21h
✔️
Status: Completed by Erwin ForsterSep 12, 12:49 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 49m
⏱️
4x Labor Added Sep 12, 6:57 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 2, 79
🏁
Status: Closed by Erwin ForsterSep 12, 8:23 PM
From:Completed
To:Closed
Duration in Previous:7h 33m
⏳2.5 business days
💰
Status: Invoiced by Diane PattonSep 16, 11:33 AM
From:Closed
To:Invoiced
Duration in Previous:3d 15h
⏳3.0 business days
📄
Status: Ready to Bill by Yecenia CamposSep 18, 8:26 PM
From:Invoiced
To:Ready to Bill
Duration in Previous:2d 8h
📨
▶
2
Status: Invoice Pending Sep 19, 9:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Sep 22, 12:05 AM
Invoice Number:SM-241559
Bottlenecks
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)