Q-00029597
Follow up to WO-01283838
Inspection #: 28367
Asset ID: 13206342
Model: Welch Allyn, Inc. - Connex Spot Monitor
Notes: Will not power on. Parts Needed- Emsar to follow up with quote for needed replacement part. only stays powered on when plugged in, battery needs to be replaced
please quote 1- batt22
1 hr labor and travel
9/29 SBerry: Visit on 9/4 is non-billable as failure to order part is fault of EMSAR
9/24/25 DPatton - Can we bill for the 1st trip? no tracking available customer could not locate battery. need tracking and verify who signed for it before reschedule
need tracking and verify who signed for it before reschedule
9/17/2025 Sramen - updated due date and removed delay code based on parts ETA:
9/17 KKelch scheduled per logged email from Nicole
9/17 KKelch sent Nicole an email for scheduling
9/4 KKelch placed in R/S pending parts order
8/28 KKelch called Haley to schedule for 9/4 between 2:30 and 3:30 pm. Phone message says to press 0 but will not transfer me through, sent email.
8/28 KKelch called Nicole to schedule for tomorrow between 2:30 and 3:30 pm. Left VM.
8/27 KKelch called Nicole to schedule for today between 2:30 and 3:30 pm. Left VM.
8/26 KKelch called Nicole to schedule for 8/27 between 2:30 and 3:30 pm. Left VM.
8/25 KKelch sent Nicole an email for scheduling
🔧Work Performed
no tracking available customer could not locate battery.
need tracking and verify who signed for it before reschedule
9/22/205-Installed new battery and set date and time and function tested
🔍Technician Findings
could not locate battery
⚠️Problem Description
Q-00029597
Follow up to WO-01283838
Inspection #: 28367
Asset ID: 13206342
Model: Welch Allyn, Inc. - Connex Spot Monitor
Notes: Will not power on. Parts Needed- Emsar to follow up with quote for needed replacement part. only stays powered on when plugged in, battery needs to be replaced
please quote 1- batt22
1 hr labor and travel https://www.ebiotrack.com/workorder.php?wo=67695
📧
Email:Re: Scheduling for WO-01299271
Completed Sep 17, 2025
From: ncasey@vibranthealthkc.org
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn,
Monday works great!
Thank you for the update!
Nicole CaseyClinical Operations ManagerVibrant HealthExt: 536Office: (913) 391-4646Fax: (913) 342-3220ncasey@vibranthealthkc.org
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Wednesday, September 17, 2025 8:56 AMTo: Nicole Casey <ncasey@vibranthealthkc.org>Subject: Re: Scheduling for WO-01299271 Good morning Nicole,We received the tracking needed for t
📧
Email:Re: Scheduling for WO-01299271
Completed Sep 17, 2025
From: kaitlyn.kelch@emsar.com
To: ncasey@vibranthealthkc.org
Good morning Nicole,
We received the tracking needed for the additional part that Thomas ordered. How does Monday between 2:30 and 3:30 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this commu
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 12, 2025
To: hdugan@vibranthealthkc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299271Location: Vibrant Health- CentralAddress: 21 N 12th St. Kansas City, KS 66102Device: Problem Description: Q-00029597
Follow up to WO-01283838
Inspection #: 28367
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 5, 2025
To: hdugan@vibranthealthkc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01299271Location: Vibrant Health- CentralAddress: 21 N 12th St. Kansas City, KS 66102Device: Problem Description: Q-00029597
Follow up to WO-01283838
Inspection #: 28367
Asset ID: 1
📧
Email: Scheduling for WO-01299271
Completed Aug 28, 2025
To: hdugan@vibranthealthkc.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01299271
Body:
Good morning Haley,
I am reaching out from EMSAR to schedule the repair needed for your Connex Spot Monitor. Our technician, Thomas, can be there on 9/4 between 2:30 and 3:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaim
📋
Outbound to +19133422552
Completed Aug 28, 2025
8/28 KKelch called Haley to schedule for 9/4 between 2:30 and 3:30 pm. Phone message says to press 0 but will not transfer me through, sent email.
📋
Outbound to +19133914646
Completed Aug 28, 2025
8/28 KKelch called Nicole to schedule for tomorrow between 2:30 and 3:30 pm. Left VM.
📋
Outbound to +19133914646
Completed Aug 27, 2025
8/27 KKelch called Nicole to schedule for today between 2:30 and 3:30 pm. Left VM.
📋
Outbound to +19133914646
Completed Aug 26, 2025
8/26 KKelch called Nicole to schedule for 8/27 between 2:30 and 3:30 pm. Left VM.
📧
Email: Scheduling for WO-01299271
Completed Aug 25, 2025
To: ncasey@vibranthealthkc.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01299271
Body:
Good morning Nicole,
I am reaching out from EMSAR to schedule the repair needed for your Connex Spot Monitor at Vibrant Health-Central. Our technician, Blake, can be there on 8/29 between 12 and 1 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www
Sep 4, 2025 3:10pm
@Dylan Nakoff It looks like there isn't a parts order on this when there should be one. How can we go about getting the part on order? CC: @Thomas Langenberg @Craig Dempsey
📅
WO-01299271 - Virtual Tech - Field Repair - Kansas City - Vibrant Health- Central
Sep 22, 2025 3:30pm – 5:30pm
Work Order: WO-01299271
Account: Vibrant Health
Customer Case Number:
Location: Vibrant Health- Central
Address: 21 N 12th St., Kansas City, KS 66102
Manufacturer:
Model #:
Serial #:
Contact Name: Haley Dugan
Contact Phone: 913-342-2552
Contact Email: hdugan@vibranthealthkc.org
Due Date: 9/22/20