9/23 EForster: Customer removed cots from PM as they have new Power Pro2's with 3 year service from Stryker.
Extra mileage and time going to location as I had to go to Syracuse to get asset tags as MM has not sent them out to me.
9/23 SRogers: Moving WO to serviced. "Sync to SMX" button is missing in EBT. Will email Ben in IT to resolve issue so WO can be closed.
9/4 KSmith -- Scheduled for 9/23 with Norman
9/4 KSmith -- Sent email to schedule for 9/23
9/3 KSmith -- Sent email to schedule for 9/23
🔧Work Performed
Stryker Medical - 6252 Stair-Pro
Serial #: 050839957 - Asset ID: 13212399
Ferno Washington Inc - Model 65
Serial #: N/A - Asset ID: 13212400
Stryker Medical - 6392 PerformanceLoad
Serial #: 2016000800197 - Asset ID: a0C6e00000vW0zzEAC
Stryker Medical - 6392 PerformanceLoad
Serial #: 2016000800195 - Asset ID: a0C6e00000vW100EAC
Stryker Medical - 6392 PerformanceLoad
Serial #: 2016000800196 - Asset ID: a0C6e00000vW104EAC
Stryker Medical - 6392 PerformanceLoad
Serial #: 2016000800194 - Asset ID: a0C6e00000vW109EAC
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 2111012400068 - Asset ID: a0C6e00000vW10AEAS
Stryker Medical - 6252 Stair-Pro
Serial #: 030839229 - Asset ID: 13212393
Stryker Medical - 6252 Stair-Pro
Serial #: 080939308 - Asset ID: 13212398
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 12N-229963 - Asset ID: 13212395
Stryker Medical - 6506 PowerPro
Serial #: 2202020700135 - Asset ID: a0C6e00000vW10eEAC
Stryker Medical - 6506 PowerPro
Serial #: 161140368 - Asset ID: a0C6e00000vW10iEAC
Stryker Medical - 6506 PowerPro
Serial #: 180439095 - Asset ID: a0C6e00000vW10jEAC
Stryker Medical - 6506 PowerPro
Serial #: 161140370 - Asset ID: a0C6e00000vW10nEAC
Stryker Medical - 6506 PowerPro
Serial #: 161140369 - Asset ID: a0C6e00000vW10sEAC
Stryker Medical - 6252 Stair-Pro
Serial #: 081040752 - Asset ID: 13212401
Ferno Washington Inc - Model 65
Serial #: 21A-029814 - Asset ID: 13212397
Ferno Washington Inc - Model 65
Serial #: J-70110 - Asset ID: 13212396
Ferno Washington Inc - Model 65
Serial #: N/A - Asset ID: 13212394
Ferno Washington Inc - Model 65
Serial #: k-21903 - Asset ID: 13212392
🔍Technician Findings
Found 5 scoops and 5 chairs to be serviced.
⚠️Problem Description
Inspection: Annual Equipment PM
Equip: 15
https://www.ebiotrack.com/inspection.php?iid=29500
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Inspection Description: 1 SITE | 10 ASSETS: (5) Stair Chair (5) Scoop Stretcher | 1 PM Per Year | 1 Unscheduled repair call per asset
📧
Email:Re: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Completed Sep 4, 2025
From: nwallis@noca-ems.com
To: ksmith@emsar.com
Very good, thank you Kourtney..
Norm
On 2025-09-04 10:54, Kourtney Smith wrote:> Thank you Norman. I have you on the schedule for September 23rd.> The technician will be onsite between 9-11am.>> BEST REGARDS,>> KOURTNEY SMITH> ACCOUNT SERVICE COORDINATOR I> EAST DISTRICT COORDINATOR> 937-366-1038> 877-323-6728 EXT 238> KSMITH@EMSAR.COM.> https://protect.checkpoint.com/v2/r01/___WWW.EMSAR.COM___.YzJ1OmVtc2FyMTpjOm86OGNiOTNkMjYxMzQ5ZWVkZmI0MDNkM2E2OG
📧
Email:Re: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Completed Sep 4, 2025
From: nwallis@noca-ems.com
To: ksmith@emsar.com
Kourtney,
Yes Tuesday, Sept 23 would work for the service technician. Could you
provide an estamated time for his arrival??
Norman E. Wallis Jr.
Executive Director
Northern Oswego County Ambulance, Inc.
On 2025-09-04 10:31, Kourtney Smith wrote:> Hi Norman,>> The EMS equipment at your facility is due for its preventative> maintenance this month.> Would Tuesday, September 23rd work for the technician to come onsite> and service the units?>> BEST RE
📧
Email: Re: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Completed Sep 4, 2025
To: nwallis@noca-ems.com
CC:
BCC:
Attachment: --none--
Subject: Re: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Body:
Hi Norman,
The EMS equipment at your facility is due for its preventative maintenance this month.
Would Tuesday, September 23rd work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Discl
📧
Email: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Completed Sep 3, 2025
To: nwallis@noca-ems.com
CC:
BCC:
Attachment: --none--
Subject: Northern Oswego County Ambulance - Delano St. -- EMS PMs -- WO-01299275
Body:
Hi Norman,
The EMS equipment at your facility is due for its preventative maintenance this month.
Would Tuesday, September 23rd work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaime
📅
WO-01299275 - Preventive Maintenance - Pulaski - Northern Oswego County Ambulance - Delano St.
Sep 23, 2025 10:00am – 5:00pm
Work Order: WO-01299275
Account: NORTHERN OSWEGO COUNTY AMBULANCE
Customer Case Number:
Location: Northern Oswego County Ambulance - Delano St.
Address: 21 Delano St., Pulaski, NY 13142
Manufacturer:
Model #:
Serial #:
Contact Name: Norman Wallis
Contact Phone: 3152986154
Contact Email: nwallis@
Timeline
📞
Case Linked Aug 24, 1:00 AM
Case Number:00521526
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Aug 25, 9:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Sep 3, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 3h
🗓️
▶
2
Status: Scheduled Sep 4, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-23T14:00:00.000+0000
🚨14.0 business days
🔧
Status: Tech On Site by Erwin ForsterSep 23, 11:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19d 1h
✔️
Status: Completed by Erwin ForsterSep 23, 2:12 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 14m
⏱️
▶
2
14x Labor Added Sep 24, 8:50 AM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Completed
To:Closed
Duration in Previous:18h 39m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonSep 25, 2:36 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 5h, 0m
🚨15.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number:SM-241971
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Completed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)