9/30/25 AJinerson - Received email back from Rodney confirming tech visit for Friday, 10/17 with eta between 8am-10am.
POC on site is Robin Peterson
Asking if any additional arrival instructions/requirements needed for visit.
9/30/25 AJINERSON - Email to Rodney offering tech visit on Fri. 10/17 with eta between 8am-10am.
🔧Work Performed
10/17 Jason - Inspection Complete - Performed inspection on 73 devices. All devices passed inspection. Placed all devices back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
56 pcs
https://www.ebiotrack.com/inspection.php?iid=29521
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574 - WO-01299292
Completed Sep 30, 2025
From: abby.jinerson@emsar.com
To: rgresham@coastalfamilyhealth.org
Cc: rpeterson@coastalfamilyhealth.org, Jason.cunningham@emsar.com
Hi Rodney, and Robin,
Great!
We have our technician, Jason Cunningham, scheduled to visit on Friday, 10/17 with arrival between 8:00 a.m. – 10:00 a.m.
Please let us know who the point of contact on site will be for this visit, along with any arrival instructions/requirements we should provide Jason with as well. Thank you for confirming
📧
Email:FW: EMSAR Service Request - Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574 - WO-01299292
Completed Sep 30, 2025
From: rgresham@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
Cc: rpeterson@coastalfamilyhealth.org
Time will work
From: Robin Peterson <rpeterson@coastalfamilyhealth.org>
Sent: Tuesday, September 30, 2025 3:14 PM
To: Rodney Gresham <rgresham@coastalfamilyhealth.org>
Cc: Charlton Read <chread@coastalfamilyhealth.org>
Subject: RE: EMSAR Service Request - Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574 - WO-01299292
Yes, that works. Thank you!
📧
Email: EMSAR Service Request - Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574 - WO-01299292
Completed Sep 30, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574 - WO-01299292
Body:
Good afternoon, Rodney,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - S23457 Central Avenue Saucier, MS 39574.
We currently have our technician ava
📅
WO-01299292 - Inspection - Saucier - Coastal Family Health Center - Saucier for Adult and Pediatric, Primary Health C
Oct 17, 2025 9:00am – 1:00pm
Work Order: WO-01299292
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Saucier for Adult and Pediatric, Primary Health C
Address: 23457 Central Avenue, Saucier, MS 39574
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contact Ph
Timeline
📞
Case Linked Aug 24, 7:00 AM
Case Number:00521551
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Aug 25, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 4h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:Jason Cunningham
🚨21.0 business days
🗓️
▶
2
Status: Scheduled Sep 30, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-10-17T13:00:00.000+0000
⏳2.9 business days
💵
2x Expenses Added Oct 2, 8:07 AM
Type:Expenses
Status:Open
Qty:1
🚨11.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 17, 9:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:16d 16h
🚗
Status: Tech Off Site by Jason CunninghamOct 17, 1:28 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 18m
⏱️
▶
2
10x Labor Added Oct 17, 5:31 PM
10x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 4m, 0m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonOct 21, 11:13 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 17h, 0m
🚨54.0 business days
🧾
Invoice Created Jan 9, 4:29 PM
Invoice Number:SM-244262
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 21.8 business days (threshold: 4.0 business hours)
Exceeded by 21.3 business days
Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)