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WO-01299296 ↗ ServiceMax

Center for Advanced Reproductive Services • Inspection • PSM

📍 Center for Advanced Reproductive Services- Farmington Clinic — 2 Batterson Park Rd, Farmington CT, 06032

Aug 25, 2025 → Oct 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (41 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 28, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 3, 2025
3 business days (counted)
Running total: 6 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Sep 3 → Oct 30, 2025
40 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 25, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Aug 28 Ready for Scheduling ▶ Running 3 3
Aug 28 → Sep 3 Assigned ▶ Running 3 6
Sep 3 → Oct 30 Scheduled ▶ Running 40 46
Dispatch 0.0d
Coordinators 48.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.0 days
Over SLA
Created: Aug 25, 2025 Due: Oct 31, 2025 Completed: Oct 30, 2025 (1 days early)
📅
46.2 days Total Age
⏱️
40.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
44.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521552
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 195 pcs https://www.ebiotrack.com/inspection.php?iid=29522
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marci Bookal-Mundy
Owner
Jessica Sells
Created
Aug 24, 2025
Work Orders from this Case (1)
WO-01299296 (current) Invoiced
Inspection • Edward Arias
Created: Aug 25, 2025 • Closed: Oct 29, 2025
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 40.2 days stuck in "Scheduled"
⏱️
Total Delay 44.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
40.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/3 KSmith -- Scheduled for 10/27-10/29 with Marci

9/2 KSmith -- Sent email to schedule for 10/27-10/29

8/28 KSmith -- Sent email to schedule for 10/27-10/29

🔧 Work Performed
Inspection completed on 148 items.
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 195 pcs https://www.ebiotrack.com/inspection.php?iid=29522

Timeline

📞
Case Linked Aug 24, 7:00 AM
Case Number: 00521552
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Aug 25, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Aug 28, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
4.0 business days
📅
2 Dispatch Scheduled Sep 3, 9:46 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 5d 20h
🚨 38.0 business days
⏱️
3x Labor Added Oct 27, 9:28 PM
Type: Labor, Travel
Status: Open
Qty: 5.25, 2.75, 110
⏱️
3x Labor Added Oct 28, 11:05 AM
Type: Labor, Travel
Status: Open
Qty: 2.75, 110
⏱️
2x Labor Added Oct 28, 8:08 PM
Type: Labor
Status: Open
Qty: 5.5, 2.75
1.5 business days
⏱️
2 3x Labor Added Oct 29, 9:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 11h, 0m
📄
Status: Ready to Bill by Diane Patton Oct 30, 9:58 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 12h 45m, 0m
2.0 business days
🧾
Invoice Created Oct 31, 10:00 PM
Invoice Number: SM-245127

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 40.2 business days (threshold: 2.0 business days)
Exceeded by 38.2 business days

🔗 Related Artifacts

📞
Case 00521552
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 27, 11:00 AM
Created
Aug 25, 9:29 AM
Invoice #
SM-245127

Work Details (11)

Name Type Status Qty Amount Date
WL-02985957 Labor Open 5.25 $0.00 Oct 27, 9:28 PM
WL-02985958 Labor Open 2.75 $0.00 Oct 27, 9:28 PM
WL-02985959 Travel Open 110 - Oct 27, 9:28 PM
WL-02986369 Labor Open 2.75 $0.00 Oct 28, 11:05 AM
WL-02986370 Travel Open 110 - Oct 28, 11:05 AM
WL-02986371 Travel Open 110 - Oct 28, 11:05 AM
WL-02987302 Labor Open 5.5 $0.00 Oct 28, 8:08 PM
WL-02987303 Labor Open 2.75 $0.00 Oct 28, 8:08 PM
WL-02989063 Labor Open 3.25 $0.00 Oct 29, 9:11 PM
WL-02989064 Labor Open 3.5 $3,946.40 Oct 29, 9:11 PM
WL-02989065 Travel Open 110 - Oct 29, 9:11 PM

Details