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WO-01299308 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow UC - Sahara & Hualapi #21260 — 10030 W Sahara Ave, Las Vegas NV, 89117

Aug 25, 2025 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (8 biz days late)
Active: 13 biz days
🕐 Clock stopped: Tech Off Site (Sep 12, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Aug 25 → Sep 5, 2025
8 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 11, 2025
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 13 of ? biz days used
Created: Aug 25, 2025 Tech Off Site: Sep 12, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Aug 25 Ready for Scheduling ▶ Running 0 0
Aug 25 → Sep 5 Assigned ▶ Running 8 8
Sep 5 → Sep 11 Scheduled ▶ Running 4 12
Sep 11 → Sep 12 Tech On Site ▶ Running 1 13
Dispatch 0.0d
Coordinators 13.5d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.5 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Aug 25, 2025 Due: Oct 31, 2025 Completed: Sep 12, 2025 (49 days early)
📅
13.6 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521586
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 57 pieces https://www.ebiotrack.com/inspection.php?iid=29536
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kristin Dugais
Owner
Sherry Reich
Created
Aug 25, 2025
Work Orders from this Case (1)
WO-01299308 (current) Invoiced
Inspection • Michael Russell
Created: Aug 25, 2025 • Closed: Sep 12, 2025
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-5 Mburris called site set appt Tony

🔧 Work Performed
performed inspection and calibration
🔍 Technician Findings
inspection and calibration
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 57 pieces https://www.ebiotrack.com/inspection.php?iid=29536

Timeline

📞
Case Linked Aug 25, 7:00 AM
Case Number: 00521586
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 25, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 25, 10:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Sep 5, 4:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-09-11T16:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Michael Russell Sep 11, 12:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
🚗
▶
3 Status: Tech Off Site Sep 12, 12:41 AM
Status: Tech Off Site → 5x Labor Added → Status: Completed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 5, 27
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
▶
2 Status: Ready to Bill Sep 12, 2:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:23 AM
Invoice Number: SM-240879

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00521586
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Sep 11, 12:00 PM
Created
Aug 25, 9:43 AM
Invoice #
SM-240879

Work Details (5)

Name Type Status Qty Amount Date
WL-02933668 Labor Open 1 $0.00 Sep 12, 12:45 AM
WL-02933669 Labor Open 5 $1,259.60 Sep 12, 12:45 AM
WL-02933670 Labor Open 1 $0.00 Sep 12, 12:45 AM
WL-02933671 Travel Open 27 - Sep 12, 12:45 AM
WL-02933672 Travel Open 27 - Sep 12, 12:45 AM

Details