Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299309 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Childersburg 94005 — 13501 Plant Rd, Alpine AL, 35014

Aug 25, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (22 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Sep 17, 2025
16 business days (counted)
Running total: 16 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 24, 2025
5 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 1, 2025
5 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 27 of ? biz days used
Created: Aug 25, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Sep 17 Ready for Scheduling ▶ Running 16 16
Sep 17 → Sep 24 Assigned ▶ Running 5 21
Sep 24 → Oct 1 Scheduled ▶ Running 5 26
Oct 1 → Oct 2 Tech On Site ▶ Running 1 27
Dispatch 0.0d
Coordinators 28.3d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.3 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Aug 25, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
27.5 days Total Age
⏱️
17.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521575
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 14 https://www.ebiotrack.com/inspection.php?iid=29530
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephanie Murphree
Owner
John Rolston
Created
Aug 25, 2025
Work Orders from this Case (1)
WO-01299309 (current) Invoiced
Inspection • Dylan Ingraham
Created: Aug 25, 2025 • Closed: Oct 1, 2025
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


9/24/25 AJinerson - Stephanie called back and confirmed scheduling tech visit for Weds. 10/1 with eta between 11am-1pm (depending on tech's first stop since he will be in area) 

No clearance/credentialing needed, tech will just need to have ID on him. 


9/24/25 AJinerson - Called POC to follow up and see if we can confirm scheduling tech visit. Left VM for Stephanie needing to schedule tech visit. 


9/17/25 AJinerson - Sent email to POC Stephanie offering tech visit on Thursday, 10/2 with eta between 9am-11am.


9/15/2025 LHill

 

Scheduling ahead needed: Yes 

Certain day or time: Wednesdays but not 09/17. could come on 09/18

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Please have the tech call before he/she comes so I can let security know. 


09/15/2025 LHill-rec'd email from Sephanie Murphree-Good morning! Sorry about the delay, I think this got stuck in my out box. Wednesdays are a good day to come here at Childersburg except for this Wednesday. We are having an extra clinic day this week due to some staffing issues so Thursday would be ok this week if you would like to come then. Just let me know what works for you. Please have the tech call before he/she comes so I can let security know. 


09/11/2025 LHill-sent email to Stephanie Murphree at stephanie.murphree@yescarecorp.com to confirm contact and equipment.


09/11/2025 LHill-called 256-267-5103 for Stephanie Murphree. Mailbox was full. Unable to leave a message.

🔧 Work Performed
10/1 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY - COMPLETED ANNUAL INSPECTION SERVICE OF 23 DEVICES (22 PASS - 1 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN INSPECTED - ADVISED CUSTOMER OF EQUIPMENT STATUS AND ARCHIVED ANY OLD/MISSING DEVICES - RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
10/1 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 14 https://www.ebiotrack.com/inspection.php?iid=29530

Timeline

📞
Case Linked Aug 25, 1:00 AM
Case Number: 00521575
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 25, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned Sep 17, 5:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23d 7h
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Sep 24, 12:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-01T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Sep 25, 11:27 AM
Scheduled For: 2025-10-01T17:00:00.000+0000, 2025-10-01T17:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Oct 1, 2:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
✔️
▶
2 Status: Completed Oct 1, 11:47 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.25, 43, 54
🏁
Status: Closed by Dylan Ingraham Oct 1, 11:53 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 3, 5:19 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 1.8 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242933

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00521575
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Oct 1, 1:30 PM
Created
Aug 25, 9:43 AM
Invoice #
SM-242933

Work Details (6)

Name Type Status Qty Amount Date
WL-02957197 Labor Open 1.25 $0.00 Oct 1, 11:52 PM
WL-02957198 Labor Open 2 $1,370.00 Oct 1, 11:52 PM
WL-02957199 Labor Open 2 $0.00 Oct 1, 11:52 PM
WL-02957200 Travel Open 43 - Oct 1, 11:52 PM
WL-02957201 Travel Open 54 - Oct 1, 11:52 PM
WL-02957202 Expenses Open 1 $0.00 Oct 1, 11:52 PM

Details