Work Order 360 View

CONFIRMED

12/22/25 AJinerson - Sent confirmation email back to LaKeshia and Deonne confirming the below scheduled return service.

12/22/25 AJinerson - Received confirmation email from LaKeshia Maddox confirming tech return visit to complete inspection on Tuesday, 12/23 with arrival between 9am-11am.

12/19/25 AJinerson - Sent follow up email back to Deonne and LaKeshia offering tech visit to return on Tuesday, 12/23 with eta between 9am-11am.

(tech would overnight 12/22 to start with morning arrival for this service)

12/19/25 AJinerson - Spoke with FSE, needs 1/2 day back onsite.

12/12/25 AJinerson - Sent email back to POC Deonne and LaKeshia confirming we have tech scheduled for 12/18 between 9am-11am arrival. Asking for any further requirements and/or arrival instructions needed.

12/12/25 RBerry- Received confirmation from Deonne Hopkins to schedule for 12/18/25 with arrival time between 9-11AM. See logged email.

12/11/25 AJinerson - Sent follow up email to Deonne and LaKeshia offering tech visit on Thurs. 12/18 with eta between 9am-11am.

(tech may have to overnight evening before).

Site said arrival must be between 9am-12pm.

12/11/25 AJinerson - Assigned FSE does not yet have HCP stickers, followed up with tech sup to check on ETA for those so we can get this scheduled asap.

12/11/25 AJinerson - Received email back from LaKeshia Maddox confirming they have approved clearance for tech: Cynthia Deville and ready to schedule now. Sent email back to LaKeshia asking what days of the week/times the facility would be available for service.

12/9/25 AJinerson - Received email back from Deonne Hopkins confirming they have received the paperwork and driver's license and have submitted to the custody staff to get approval. They will notify us once they have received approval.

12/9/25 AJinerson - Sent email back to Deonne and LaKeshia asking them to please let us know if they need anything further and to please let us know once they have approval for clearance so we can proceed with scheduling service visit.

12/9/25 AJinerson - Received email back from Deonne that they still need tech's ID. Tech confirmed they sent copy of ID to contacts via email.

12/4/25 AJinerson - Email to POC LaKeshia Maddox asking to confirm if they have received the approval on clearance yet to proceed with scheduling service.

12/2/25 AJinerson - FSE CDeville resubmitted paperwork/clearance form back to LaKeshia. Awaiting confirmation from LaKeshia to proceed with scheduling once clearance approved.

11/26/25 AJinerson - Currently awaiting confirmation from customer to approve when tech's background form has been cleared to proceed with scheduling.

11/24/25 AJinerson - Email back to LaKeshia requesting to please inform us once they receive the form and ready to proceed with scheduling.

11/24/25 AJinerson - Received email from additional contact, LaKeshia Maddox stating they have not received the form yet.

FWD to tech requesting to please complete form and send back to LaKeshia as well.

11/24/25 AJinerson - Sent follow up email to Deonne to check in to see if we have received approval/clearance yet to proceed with scheduling since our tech submitted the clearance form for this facility.

11/21/25 AJinerson - FSE CDeville submitted paperwork to customer. We are just now awaiting confirmation from customer for approval to proceed with scheduling.

11/19/25 RBerry- Updated due date based on release of WO due to contact issues.

11/17/25 AJinerson - Awaiting FSE to submit paperwork for clearance. Customer to let us know once confirmed clearance.

11/14/25 AJinerson - Sent email to POC Deonne informing them that tech has form to fill out and will return it to Deonne along with photocopy of ID.

Requesting Deonne to let us know once we have approval/clearance to proceed with scheduling accordingly.

11/14/25 AJinerson - Assigned FSE is to fill out form and return back to contact:

Deonne Hopkins at deonne.hopkins@naphcare.com

11/6/25 AJinerson - WO went back into RFS past the SLA due to contact unavailable.

Scheduling ahead needed: Yes. please call 334 832 7108-Ms. Maddox. Also, a background form must be completed before the scheduled visit. The background form is attached. Also, a copy of the front and back of the Drivers license must be sent as well.

Certain day or time: Mornings are better

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Yes. background check required.

11/06/2025 LHill-sent email to Abby with background check form.

11/06/2025 LHill-rec'd email from Deonne Baker-Hopokins-she sent a wavier form for tech to fill out. Is there a particular day or time that typically works best for your facility? Mornings are better

1. Would you like the technician to call ahead before arriving? Yes, please call 334 832 7108-Ms. Maddox. Also, a background form must be completed before the scheduled visit. The background form is attached. Also, a copy of the front and back of the Drivers license must be sent as well.
2. Is there anything additional needed for our technician to gain access to your facility? see #2

see logged email.

11/06/2025 LHill-sent email to Deonne Baker-Hopkins at deonne.hopkins@naphcare.com to confirm contact & equipment.

11/6/2025 DNakoff - Updated POC

9/24/25 AJinerson - Clearing tech name and escalating to ASM due to poor contact.

9/24/25 AJinerson - Called site 3rd time to follow up and schedule tech visit. No one available to take call, and no option for VM. 

9/8/25 AJinerson - Called site again and tried different prompt (334) 832-4985. Left VM for staff regarding 

9/8/25 AJinerson - Called site (334) 832-4985. No answer, no option for VM. 

9/8/25 AJinerson - Site number from google (334) 832-4985

9/5/25 AJinerson - Sent follow up email to POC Michael offering tech visit 9/10 with eta between 1230pm-130pm.

9/3/25 AJinerson - No phone number listed. Sent email to POC Michael offering tech visit 9/10 with eta between 1230pm-130pm.