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WO-01299330 ↗ ServiceMax

Nashua Ambulatory Surgical Center • Misc. Inspection • P5

📍 Nashua Ambulatory Surgical Center — 15 Riverside St., Nashua NH, 03062

Aug 25, 2025 → Oct 15, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 2, 2025
✗ SLA Missed (30 biz days late)
Active: 35 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 5, 2025
8 business days (counted)
Running total: 8 of 5 biz days used
10d
▶ Clock Running
Status: Reschedule
Sep 5 → Sep 19, 2025
10 business days (counted)
Running total: 18 of 5 biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 19 → Oct 15, 2025
17 business days (counted)
Running total: 35 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 35 of 5 biz days used
Created: Aug 25, 2025 Completed: Oct 15, 2025
Business Days Used 35 / 5
0 5d budget +30d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0 / 5
Aug 25 → Aug 25 Ready for Scheduling ▶ Running 0 0 / 5
Aug 25 → Aug 25 Assigned ▶ Running 0 0 / 5
Aug 25 → Sep 5 Scheduled ▶ Running 8 8 / 5
Sep 5 → Sep 19 Reschedule ▶ Running 10 18 / 5
Sep 19 → Oct 15 Scheduled ▶ Running 17 35 / 5
Oct 15 → Oct 15 Tech On Site ▶ Running 0 35 / 5
Dispatch 0.0d
Coordinators 38.2d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.2 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Aug 25, 2025 Due: Sep 19, 2025 Completed: Oct 15, 2025 (25 days late)
📅
36.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521630
FW: [EXTERNAL] [SPF ERROR] Nashua Ambulatory Surgical Center -- EMSAR Service -- WO-01286907
Closed
Miscellaneous Equipment Inspection Could you please create a miscellaneous inspection for the above customer? We are scheduled for 9/3. They have several torniquet machines and a glideslope that need to be inspected. https://www.ebiotrack.com/inspection.php?iid=29543
Priority
Standard
Origin
Email
Reason
New Case
Contact
Meredith Sterling
Owner
Shelby Robinson
Created
Aug 25, 2025
Work Orders from this Case (1)
WO-01299330 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Aug 25, 2025 • Closed: Oct 15, 2025
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
27.0d / 2.0d SLA
Reschedule
11.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/9 KSmith -- Per Chelsea, "We have a new battery charger that needs to be inspected"

9/19 KSmith -- Meredith requested 10/15 at 1pm on WO-01300134

9/19 KSmith -- Shawn spoke with Keith and was advised the tools have been ordered but the gas was never ordered. Gas should be ordered today

9/18 KSmith -- Tech support found additional tools were needed. Tools have been ordered and gas is not ready to pick up yet

9/15 KSmith -- Waiting confirmation that gas mixture is ready for pickup

9/5 KSmith -- It was discovered that the gas mixture for the service was not correct and had to be reordered. Shawn spoke with Meredith regarding the situation and advised the correct gas has been ordered for has an ETA of 10-14 day turnaround time. Meredith would like this completed with WO-01299330 to save on travel costs

9/3/2025 Sramen - per SBerry, updated due date to Friday 9/5.

9/3 KSmith -- Rescheduled for Friday at 1230 with Meredith. FSE is picking up the gas today.

8/25 KSmith -- Scheduled for 9/3 with Meredith on WO-01286907

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 2860706-397-29543.
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 2860706-397-29543.
⚠️ Problem Description
Miscellaneous Equipment Inspection Could you please create a miscellaneous inspection for the above customer? We are scheduled for 9/3. They have several torniquet machines and a glideslope that need to be inspected. https://www.ebiotrack.com/inspection.php?iid=29543

Timeline

📞
Case Linked Aug 25, 9:37 AM
Case Number: 00521630
Subject: FW: [EXTERNAL] [SPF ERROR] Nashua Ambulatory Surgical Center -- EMSAR Service -- WO-01286907
Status: Closed
📋
▶
2 Work Order Created Aug 25, 10:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Aug 25, 12:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 57m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-03T16:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 3, 10:16 AM
Scheduled For: 2025-09-05T16:30:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Kourtney Smith Sep 5, 9:57 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 21h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Sep 19, 11:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 14d 1h
🚨 18.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 15, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 1h
⏱️
▶
3 3x Labor Added Oct 15, 7:12 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 6h 33m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.6 business days
📄
▶
2 Status: Ready to Bill Oct 20, 10:22 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244124

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00521630
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Oct 15, 1:00 PM
Created
Aug 25, 10:13 AM
Invoice #
SM-244124

Work Details (3)

Name Type Status Qty Amount Date
WL-02972072 Labor Open 1 $149.00 Oct 15, 7:12 PM
WL-02972073 Labor Open 0.75 $0.00 Oct 15, 7:12 PM
WL-02972074 Travel Open 22 - Oct 15, 7:12 PM

Details