9/24/25 AJinerson - Received email back from POC Rodney and Laura confirming tech visit for Wednesday, 10/1 with eta between 10am-11am.
Emailed back asking for any specific arrival information needed.
9/24/25 AJinerson - No phone contact listed - sent email to POC Rodeny offering tech visit on Weds. 10/1 with eta between 10am-11am.
🔧Work Performed
10/1 Jason - Inspection Complete - Performed inspection on 74 devices. Had 1 device fail inspection, but was not removed from service. The connector to the cuff had a broken clip on it. Failed the inspection and opened a work order to have a replacement sent to the site at the customer's request. The customer states that this has been broken for quite some time and haven't had any issues with it yet, but would like it replaced before it does become a problem. All other devices passed inspection and were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
70 Pcs
https://www.ebiotrack.com/inspection.php?iid=29520
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01299334
Completed Sep 24, 2025
From: abby.jinerson@emsar.com
To: rgresham@coastalfamilyhealth.org, lmaurice@coastalfamilyhealth.org
Hi Rodney, and Laura,
We have our technician, Jason Cunningham, scheduled to visit on Wednesday, 10/1 with arrival between 10:00 a.m. – 11:00 a.m.
Please let us know if there are any specific arrival instructions or technician requirements needed for this visit as well. Thank you!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512)
📧
Email:FW: EMSAR Service Request - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01299334
Completed Sep 24, 2025
From: rgresham@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
From: Laura Maurice <lmaurice@coastalfamilyhealth.org>
Sent: Wednesday, September 24, 2025 9:53 AM
To: Rodney Gresham <rgresham@coastalfamilyhealth.org>
Subject: RE: EMSAR Service Request - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01299334
Yes, that will be fine
From: Rodney Gresham <rgresham@coastalfamilyhealth.org
📧
Email: EMSAR Service Request - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01299334
Completed Sep 24, 2025
To: rgresham@coastalfamilyhealth.org
CC: jason.cunningham@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical - 109 Hospital Drive Bay St. Louis, MS 39520 - WO-01299334
Body:
Good morning, Rodney,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Coastal Family Health Center - Bay St. Louis for Adult and Pedi
📅
WO-01299334 - Inspection - Bay St. Louis - Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri
Oct 1, 2025 10:00am – 4:00pm
Work Order: WO-01299334
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Bay St. Louis for Adult and Pediatric Medical Pri
Address: 109 Hospital Drive, Bay St. Louis, MS 39520
Manufacturer:
Model #:
Serial #:
Contact Name: Rodney Gresham
Contac
Timeline
📞
Case Linked Aug 24, 7:00 AM
Case Number:00521549
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Aug 25, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️5.0 business days
👷
▶
2
Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 3h
⏳2.0 business days
👷
Technician Assigned by Rhea BerrySep 2, 9:47 AM
Technician:a0h5A00000HDTD8QAP, Jason Cunningham
🚨17.0 business days
📅
▶
2
Dispatch Scheduled Sep 24, 2:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:26d 0h
⚠️5.0 business days
📅
Dispatch Scheduled by Abby JinersonSep 30, 9:02 AM
Scheduled For:2025-10-01T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Jason CunninghamOct 1, 9:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 18h
🚗
Status: Tech Off Site by Jason CunninghamOct 1, 2:01 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 50m
⏱️
▶
2
5x Labor Added Oct 1, 5:06 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3h 4m, 0m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonOct 3, 5:21 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 0h, 0m
🚨10.8 business days
🧾
Invoice Created Oct 20, 5:15 PM
Invoice Number:SM-242934
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 17.8 business days (threshold: 4.0 business hours)
Exceeded by 17.3 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)