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WO-01299374 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Chestatee Regional Hospital — 227 Mountain Dr, Dahlonega GA, 30533

Aug 25, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (73 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Sep 14, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 9, 2025
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 12, 2025
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 14, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Aug 25, 2025 Completed: Sep 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 26 Created ▶ Running 1 1
Aug 26 → Sep 9 Ready for Scheduling ▶ Running 9 10
Sep 9 → Sep 9 Assigned ▶ Running 0 10
Sep 9 → Sep 12 Scheduled ▶ Running 3 13
Sep 12 → Sep 14 Tech On Site ▶ Running 0 13
Dispatch 2.0d
Coordinators 14.0d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Aug 25, 2025 Due: Dec 31, 2025 Completed: Sep 14, 2025 (108 days early)
📅
14.0 days Total Age
⏱️
10.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Nkosi Wilson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 11, 2025
Visit 2 Sep 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521713
URGENT Philips WO Request - 2 WOs same location
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 25, 2025
Work Orders from this Case (2)
WO-01299374 (current) Invoiced
FCO • Nkosi Wilson
Created: Aug 25, 2025 • Closed: Sep 13, 2025
WO-01299376 Invoiced
FCO • Nkosi Wilson
Created: Aug 25, 2025 • Closed: Sep 13, 2025
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 MNewman - Dispatched to Nkosi per his request for Friday 9/12

08/26/2025 MHamersley - called 770-219-1912, spoke to Mohammed, he confirmed both devices at Northeast Georgia Medical Center Lumpkin, 495 GA-400, Dahlonega, GA 30533; POC: Timothy Buford; FSE Cred: Vendor ID, call POC for escort (Tues/Thursday); sent emails: Timothy.Buford@gehealthcare.com; mohammed.navas@gehealthcare.com


V60 Ventilator 100024473

V60 Ventilator 100024474

🔧 Work Performed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
🔍 Technician Findings
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Aug 25, 11:14 AM
Case Number: 00521713
Subject: URGENT Philips WO Request - 2 WOs same location
Status: Closed
📋
Work Order Created Aug 25, 11:26 AM
Work Order: WO-01299374
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mary Hamersley Aug 26, 9:57 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 22h 31m
🚨 10.0 business days
👷
▶
3 Technician Assigned Sep 9, 8:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 22h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-12T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Sep 12, 9:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏳ 1.0 business days
⏱️
▶
2 8x Labor Added Sep 13, 8:18 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 15, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:06 AM
Invoice Number: SM-241515

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00521713
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Sep 12, 8:00 AM
Created
Aug 25, 11:26 AM
Invoice #
SM-241515

Work Details (9)

Name Type Status Qty Amount Date
WL-02935234 Labor Open 1.5 $0.00 Sep 13, 8:18 PM
WL-02935235 Labor Open 5.5 $427.50 Sep 13, 8:18 PM
WL-02935236 Labor Open 1 $310.00 Sep 13, 8:18 PM
WL-02935237 Labor Open 0.5 $0.00 Sep 13, 8:18 PM
WL-02935238 Expenses Open 1 $0.00 Sep 13, 8:18 PM
WL-02935239 Expenses Open 1 $0.00 Sep 13, 8:18 PM
WL-02935240 Expenses Open 1 $0.00 Sep 13, 8:18 PM
WL-02935241 Expenses Open 1 $0.00 Sep 13, 8:18 PM
WL-02936145 Labor Open 0.016666666666667 $76.00 Sep 15, 2:26 PM

Details