Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299418 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Vineland — 1505 W. Sherman Ave, Vineland NJ, 08360

Aug 25, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (11 biz days early)
Active: 2 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Aug 25 → Oct 13, 2025
33 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Aug 25, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 25 → Aug 25 Created ▶ Running 0 0
Aug 25 → Oct 13 Ready for Release ⏸ Paused 33 —
Oct 13 → Oct 14 Scheduled ▶ Running 1 1
Oct 14 → Oct 15 Tech On Site ▶ Running 1 2
Dispatch 0.1d
Holding 33.6d (excluded)
Coordinators 1.0d
Field Work 1.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
33.6 days
Coordinators
1.0 days
Field Work
1.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 25, 2025 Due: Oct 30, 2025 Completed: Oct 15, 2025 (15 days early)
📅
35.7 days Total Age
⏱️
33.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521811
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 25, 2025
Work Orders from this Case (2)
WO-01299418 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Aug 25, 2025 • Closed: Oct 15, 2025
WO-01299419 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Aug 25, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 191 days old
🚨
Primary Delay 33.6 days stuck in "Ready for Release"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
33.6d
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 Cever received email from rizzod@ihn.org asking for Oct 14th starting at 12 p.m. for Vineland and October 17th at 12 p.m. for Elmer locations replied confirming

10/10/2025 Cever escalated to DSM to see if we should begin EL process POC- NR

10/02/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

09/30/2025 Cever sent email to Bender, Frank <benderf@ihn.org> with date options included Mastro, Michael <mastrom1@ihn.org>

09/30/2025 Cever Jose advsied he is not the poc. escalated for better contact. FSE Deb advised Susan retired try Bender, Frank <benderf@ihn.org>

09/23/2025 Cever called (856) 641-7725 and spoke to biomed advised they would have Joe Domingo call me back to schedule the uls

09/23/2025 Cever called 6092217842 and lvm trying to confirm fse onsite. 

09/22/2025 Cever called 6092217842 and lvm sending taylors1@ihn.org

09/16/2025 Cever called 6092217842 and lvm sending taylors1@ihn.org

09/10/2025 Cever called 6092217842 and LVM sending email as well taylors1@ihn.org

09/04/2025 Cever sent email to Taylor, Susan <TaylorS1@ihn.org> with available dates

08/25/2025 Cever sent email to Taylor, Susan <TaylorS1@ihn.org> the poc for this address offering Sept 30th at 12:30 and 2 p.m.

🔧 Work Performed
EPIQ CVx Ultrasound System- Installed Product 78277248 - USO18B2208
🔍 Technician Findings
EPIQ CVx Ultrasound System- Installed Product 78277248 - USO18B2208
⚠️ Problem Description
EPIQ CVx Ultrasound System- Installed Product 78277248 - USO18B2208
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Aug 25, 1:32 PM
Case Number: 00521811
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 25, 1:50 PM
Work Order: WO-01299418
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Aug 25, 2:57 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 7m
🚨 34.0 business days
👷
▶
3 Technician Assigned Oct 13, 1:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-14T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 48d 22h
⏳ 1.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 14, 1:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 2x Labor Added Oct 15, 3:37 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14h 3m, 0m
⏱️
Labor Added Oct 15, 10:36 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 10:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 52m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243902

Bottlenecks

Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00521811
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 14, 12:00 PM
Created
Aug 25, 1:50 PM
Invoice #
SM-243902

Work Details (3)

Name Type Status Qty Amount Date
WL-02971093 Labor Open 1 $0.00 Oct 15, 3:37 AM
WL-02971094 Labor Open 2 $275.00 Oct 15, 3:37 AM
WL-02971234 Labor Open 0.016666666666667 $38.00 Oct 15, 10:36 AM

Details