Midmark Service Request Dispatch Authorization - WO-00097286
Closed
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements:
Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site.
Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water).
Tech needs to submit to Midmark completed/signed checklist.
Tech should also leave a copy of completed checklist with Customer.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
9/3/2025 Sramen - updated due date based on parts delivery. Removed delay code.
9/2 KKelch called Jessica to schedule for 9/4 between 1 and 2 pm. Customer confirmed. Scheduled past SLA due to tech availability in the area.
8/29 KKelch called Jessica to schedule for 9/4 between 1 and 2 pm. Advised to call back on Tuesday.
8/27/25 SReich
Order No: 722563
Customer PO No: SR1443870
Customer: Live Oak County Vet Services
Service Request NO: 1443870
Ship To Name: Live Oak County Vet Services
Ship To Address: 121 County Road 314
Ship To City/State: George West, TX 78022-3616
Waybill (Tracking #): 1ZE444250375548357
Carrier: UPS-Parcel-Ground
08/25/2025 JRolston - Called site to reach site POC, Jessica Alonzo @ (361) 449-5440. LM with Amanda / Front Desk, advising her that WO has been received, and will receive call from coordinators to schedule accordingly once shipped parts ETA has been confirmed.
08/25/2025 JRolston - Called site to reach site POC, Jessica Alonzo @ (361) 449-5440. Unable to reach live personnel or to leave message. Will reattempt.
🔧Work Performed
9/4 CLacy PM Service completed to manufacture specs. Functional and cycle testing completed and passed. This unit is ready to return to service
🔍Technician Findings
PM Service requested. unit is in working condition
⚠️Problem Description
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements:
Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site.
Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water).
Tech needs to submit to Midmark completed/signed checklist.
Tech should also leave a copy of completed checklist with Customer.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +13614495440
Completed Sep 2, 2025
9/2 KKelch called Jessica to schedule for 9/4 between 1 and 2 pm. Customer confirmed. Scheduled past SLA due to tech availability in the area.
📋
Outbound to +13614495440
Completed Aug 29, 2025
8/29 KKelch called Jessica to schedule for 9/4 between 1 and 2 pm. Advised to call back on Tuesday.
📞
Call
Completed Aug 25, 2025
08/25/2025 JRolston - Called site to reach site POC, Jessica Alonzo @ (361) 449-5440. LM with Amanda / Front Desk, advising her that WO has been received, and will receive call from coordinators to schedule accordingly once shipped parts ETA has been confirmed.
📞
Call
Completed Aug 25, 2025
08/25/2025 JRolston - Called site to reach site POC, Jessica Alonzo @ (361) 449-5440. Unable to reach live personnel or to leave message. Will reattempt.
📅
WO-01299480 - Preventive Maintenance - M11 (Series) - George West - Live Oak County Vet Services
Sep 4, 2025 2:00pm – 4:00pm
Work Order: WO-01299480
Account: MIDMARK
Customer Case Number: SR 1443870 / WO-00097286
Location: Live Oak County Vet Services
Address: 121 County Road 314, George West, TX 78022-3616
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V1710009
Contact Name: Jessica Alonzo
Contact Phone: (361
PDF
SRA_WO-00097286_ver1
Aug 25, 2025
PDF
SRA_WO-00097286_ver1
Sep 4, 2025
PDF
Live oak county PM
Sep 4, 2025
Timeline
📞
Case Linked Aug 25, 2:50 PM
Case Number:00521859
Subject:Midmark Service Request Dispatch Authorization - WO-00097286
Status:Closed
📋
Work Order Created Aug 25, 4:11 PM
Work Order:WO-01299480
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by John RolstonAug 25, 4:17 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Aug 25, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:11m, 0m
⏳2.9 business days
📅
Status: Ready for Scheduling by Sherry ReichAug 27, 3:49 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 23h
👷
▶
2
Technician Assigned Aug 27, 4:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:42m
⏳2.9 business days
👷
Technician Assigned by Kaitlyn KelchAug 29, 10:12 AM