11/02 Finalized writing all the explanation in SM, mService is less complicated software 08:58 a.m. Totally unpractical working with 2 systems that don't communicate with each other, 2 many hands in the same bawl, many masters to please. Extra time needs write again everything in mService. At customer sites open laptop, tablet and cell phone is something cause distraction and loss focus. When customers I try to focus in the customer and the service that I deliver. with LSCA calls the assistance is minimal or none. Who does and what for LSCA?. MD
10/31 GC name is ALBERT. Travel, mileage and zone are on WO-01296437.
10/30/25 RCook- Sent teams message to DCarvalho stating: David Carvalho Below are the past due and due by EOM Agilent ASP WOs. Just sending as an FYI
Please assign to Maria Davis ARP to site is 218 miles. Zone 5
🔧Work Performed
10/31/2025 GC PM was completed per Agilent Customer provided parts. All tests passed.
🔍Technician Findings
due date was 10/31, work different sites from 06:30 to 10 pm driven back from OKC.
WO-01299546 - Preventive Maintenance - G3440B - Oklahoma City - State of Oklahoma
Oct 31, 2025 2:00pm – 5:00pm
Work Order: WO-01299546
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007983655
Location: State of Oklahoma
Address: 707 N Robinson Ave, Oklahoma City, OK 73102
Manufacturer:
Model #: G3440B
Serial #: CN15033136
Contact Name: Jonathan Drake
Contact Phone: 4057021009
Contact Email: jona
Timeline
📞
▶
4
Case Linked Aug 26, 8:26 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01299546
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨37.0 business days
🗓️
▶
2
Status: Scheduled Oct 19, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-21T19:00:00.000+0000
⏳2.0 business days
🔄
Status: Reschedule by Maria DavisOct 21, 1:04 PM
From:Scheduled
To:Reschedule
Duration in Previous:2d 1h
⚠️9.0 business days
📅
▶
3
Dispatch Scheduled Oct 31, 2:07 PM
Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
🗓️
Status: Scheduled by Maria Davis
From:Reschedule
To:Scheduled
Duration in Previous:10d 1h
🔧
Status: Tech On Site by Maria Davis
From:Scheduled
To:Tech On Site
Duration in Previous:1m
⏳1.0 business days
⏱️
Labor Added Nov 2, 9:28 AM
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Maria DavisNov 2, 9:46 AM
From:Tech On Site
To:Completed
Duration in Previous:1d 20h
🏁
Status: Closed by Maria DavisNov 2, 9:52 AM
From:Completed
To:Closed
Duration in Previous:6m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 3, 4:35 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 6h
⚠️5.9 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:07 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Reschedule
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)