10.17.25 Hshaw - removed travel mileage (50 miles) 10/7 and add to WO-1307189 (total 106 miles)
10/11 closed since 10/10. Mservices hasn't updated lately. Working with 2 systems that not communicate it is impractical. Extra work. Tablet, laptop, celll phone, double training for agilent and for emsar. MD
10.8.25 Hshaw - moved WO to BR, waiting for mService to close. TBA $636.00
10/07 Google map was used to calculate zone. After Authentix repair WO-01307189 or WO-01307191. I travel to this site. MD
Please assign to Maria Davis ARP to site is 86 miles. Zone 2
🔧Work Performed
10/07/2025 Chromeleon is customer's data acquisition. Laptop and LAB Advisor was used to run tests. Customer provided lamp, it was installed and stabilized. All tests passed. Customer will run PQ.
⚠️Problem Description
28R
SYS-LC-1260II
Contract ends 08/31/2026 repair included
PM
G4208A
MY21315540 1200 Infinity Series Instant Pilot
G7116A
DEAED27612 1260 Infinity II Multicolumn Thermostat
G7111B
DEAEV02702 1260 Infinity II Quaternary Pump
G7115A
DEAC616144 1260 Infinity II Diode Array Detector WR
G7129A
DEAEQ45066 1260 Infinity II Vialsampler
G4761A
DEBBP33623 Upgrade InfinityLab Sample Thermostat
Work Order: WO-01299574
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008004677
Location: Ampharmco
Address: 1401 Joel East Rd, Fort Worth, TX 76140
Manufacturer:
Model #: G7111B
Serial #: DEAEV02702
Contact Name: jacquelyn heim
Contact Phone: 8172936363
Contact Email: jacquelyn.heim@d
Timeline
📞
▶
4
Case Linked Aug 26, 8:53 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01299574
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 1, 9:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-09-17T15:00:00.000+0000
🚨12.0 business days
🔄
Status: Reschedule by Maria DavisSep 17, 12:02 PM
From:Scheduled
To:Reschedule
Duration in Previous:15d 14h
🚨15.0 business days
🗓️
▶
2
Status: Scheduled Oct 7, 1:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-07T17:00:00.000+0000
🔧
Status: Tech On Site by Maria DavisOct 7, 1:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:27m
🚗
Status: Tech Off Site by Maria DavisOct 7, 8:56 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 9m
⏱️
▶
2
7x Labor Added Oct 7, 9:41 PM
7x Labor Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
✔️
▶
2
Status: Completed Oct 7, 10:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:1m
💵
Status: Billing Review by Hannah ShawOct 8, 3:39 PM
From:Closed
To:Billing Review
Duration in Previous:17h 5m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 10, 5:16 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 1h
⏳4.8 business days
💵
Status: Billing Review by Hannah ShawOct 17, 3:36 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:6d 22h
📄
Status: Ready to Bill by Hannah ShawOct 17, 3:41 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:5m
⏳4.0 business days
📨
▶
2
Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number:SM-244382
Bottlenecks
Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Billing Review
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)