Please assign to Maria Davis
ARP to site is 86 miles. Zone 2
🔧Work Performed
10/09/2025 Chromeleon is customer's data acquisition. Laptop and LAB Advisor was used to run tests. Customer provided lamp, it was installed and stabilized. All tests passed. Customer will run PQ.
⚠️Problem Description
28R
SYS-LC-1260II
Contract ends 08/31/2026 repair included
PM
G7111B
DEAEV02594 1260 Infinity II Quaternary Pump
G7116A
DEAED26917 1260 Infinity II Multicolumn Thermostat
G7115A
DEAC616210 1260 Infinity II Diode Array Detector WR
G7129A
DEAEQ44201 1260 Infinity II Vialsampler
G4761A
DEBBP34037 Upgrade InfinityLab Sample Thermostat
Work Order: WO-01299581
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008004682
Location: Ampharmco
Address: 1401 Joel East Rd, Fort Worth, TX 76140
Manufacturer:
Model #: G7111B
Serial #: DEAEV02594
Contact Name: jacquelyn heim
Contact Phone: 8172936363
Contact Email: jacquelyn.heim@d
Timeline
📞
▶
4
Case Linked Aug 26, 9:01 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01299581
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 1, 9:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-09-19T15:00:00.000+0000
🚨21.0 business days
🔄
Status: Reschedule by Maria DavisSep 30, 3:13 PM
From:Scheduled
To:Reschedule
Duration in Previous:28d 18h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Oct 8, 9:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-09T15:00:00.000+0000
⏳3.0 business days
🚗
Status: Tech Off Site by Maria DavisOct 11, 9:15 PM
From:Scheduled
To:Tech Off Site
Duration in Previous:3d 12h
⏱️
3x Labor Added Oct 11, 9:22 PM
Type:Labor, Travel
Status:Open
Qty:4, 88, 89
⏱️
Labor Added Oct 12, 6:00 AM
Type:Labor
Status:Open
Qty:3
🔩
3x Parts Added Oct 12, 6:23 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Oct 12, 6:57 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Maria Davis
From:Tech Off Site
To:Completed
Duration in Previous:9h 43m
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:1m
⏳0.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 13, 4:00 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 8h
⚠️7.0 business days
📨
▶
2
Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number:SM-244382
Bottlenecks
Assigned
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Reschedule
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)