9/16 MOwens Lisa replied back asking to schedule the visit for this location on 9/24. Replied back that will work.
9/15 MOwens Sent an email to Lisa asking about scheduling the inspection visit.
9/4 MOwens Called to speak to Lisa. Went to vm. Left a msg for her to call back to schedule the visit.
🔧Work Performed
9-24-25 CTM - Performed Initial Annual Inspection on all medical equipment located . Total of 30 pieces inspected .ALL PASS . Notified POC Lisa Koppleman of findings and completion .
🔍Technician Findings
9-24-25 CTM - Perform Initial Annual Inspection on all medical equipment located. Notify POC Lisa Koppleman of inspection findings and completion .
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=29550
📧
Email:RE: CenterWell Location in Myrtle Beach Area
Completed Sep 16, 2025
From: LKoppleman@centerwell.com
To: mowens@emsar.com
Cc: christopher.morning@emsar.com
Ok, thanks
Lisa Koppleman
Center Administrator – International Drive
310 Hinson Drive, Suite 3 | Myrtle Beach, SC 29579
O 843-966-0613 | F 502-508-8383
https://protect.checkpoint.com/v2/r01/___www.CenterWell.com___.YzJ1OmVtc2FyMTpjOm86MjVhZTgxMDlkOTRiNjk3NDlmZGFhODU2YjMzNWVjNDY6Nzo5MzQ1OjJmNDI2ZDYzM2JiNDgyYTQyMzk1NGQ2ZGU5ZjNjMDA0YzJlMWI3NDNiMmJkOGFlNDUyOTBhOWI4YTNmY2IzNTE6dDpUOkY
📧
Email:CenterWell Location in Myrtle Beach Area
Completed Sep 15, 2025
From: mowens@emsar.com
To: lkoppleman@centerwell.com
Lisa
Are you the POC for the N. Myt Beach and International Drive locations? The initial medical equipment inspection is due by the end of this month. Please let me know so we can get these 2 locations scheduled for a day that works the best.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<ht
📋
Outbound to +14438894082
Completed Sep 4, 2025
Called to speak to Lisa. Went to vm. Left a msg for her to call back to schedule the visit.
📅
WO-01299584 - Inspection - North Myrtle Beach - 81694 CenterWell N Myrtle Beach
Sep 24, 2025 12:45pm – 4:00pm
Work Order: WO-01299584
Account: CenterWell (Humana)
Customer Case Number:
Location: 81694 CenterWell N Myrtle Beach
Address: 240 Hwy 17 N, North Myrtle Beach, SC 29582
Manufacturer:
Model #:
Serial #:
Contact Name: Lisa Koppleman
Contact Phone: 443-889-4082 843-350-1124
Contact Email: lkopplema
Timeline
📞
Case Linked Aug 26, 1:00 AM
Case Number:00521983
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 26, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 26, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
🚨15.0 business days
👷
Technician Assigned by Melissa OwensSep 16, 10:42 AM
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Sep 16, 10:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-24T16:45:00.000+0000
⚠️7.0 business days
⏱️
2x Labor Added Sep 24, 12:12 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 14
🔧
Status: Tech On Site by Christopher MorningSep 24, 12:17 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 1h
⏱️
Labor Added Sep 24, 1:53 PM
Type:Labor
Status:Open
Qty:2
🚗
▶
2
Travel Added Sep 24, 2:04 PM
Travel Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:1h 47m
⏱️
▶
2
Labor Added Sep 24, 2:49 PM
Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:45m
📄
▶
2
Status: Ready to Bill Sep 25, 12:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 26, 1:58 PM
Invoice Number:SM-241949
Bottlenecks
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)