Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299587 ↗ ServiceMax

NEPTUNE TOWNSHIP EMS • Preventive Maintenance • PSM

📍 Neptune Township EMS - Heck Ave — 2201 Heck Avenue Neptune, Neptune NJ, 07753

Aug 26, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (10 biz days late)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Sep 16, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 3, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 6 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 14 of ? biz days used
Created: Aug 26, 2025 Invoiced: Sep 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Sep 3 Ready for Scheduling ▶ Running 5 5
Sep 3 → Sep 4 Assigned ▶ Running 1 6
Sep 4 → Sep 16 Scheduled ▶ Running 8 14
Dispatch 0.0d
Coordinators 16.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.9 days
Over SLA
Created: Aug 26, 2025 Due: Sep 30, 2025 Completed: Sep 16, 2025 (14 days early)
📅
14.7 days Total Age
⏱️
8.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
13.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00521984
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=29552
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bil Rosen
Owner
Leona Coonrod
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299587 (current) Invoiced
Preventive Maintenance • David Trost
Created: Aug 26, 2025 • Closed: Sep 16, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 8.9 days stuck in "Scheduled"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
8.9d / 2.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/4 KSmith -- Scheduled for 9/16 with Tim

9/4 KSmith -- Bil advised this needs coordinated with Sgt Kortenhaus

Timothy Kortenhaus <tkortenhaus@neptunetownship.org>

9/4 KSmith -- Sent email to schedule for 9/16

9/3 KSmith -- Sent email to schedule for 9/16

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 09N-142274 - Asset ID: 13272780 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158703 - Asset ID: 13272777 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N-325773 - Asset ID: 13272788 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N-325776 - Asset ID: 13272786 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-783882 - Asset ID: 13272784 Stryker Medical - 6082 MX-Pro R3 Serial #: 110740844 - Asset ID: 13272775 Stryker Medical - 6252 Stair-Pro Serial #: 040340206 - Asset ID: 13272778 Stryker Medical - 6252 Stair-Pro Serial #: 070139155 - Asset ID: 13272787 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N-325774 - Asset ID: 13272782 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 10N-158115 - Asset ID: 13272781 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 15N-325775 - Asset ID: 13372783 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-783872 - Asset ID: 13272782 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 06031685 - Asset ID: 13272779 Stryker Medical - 6082 MX-Pro R3 Serial #: 110740846 - Asset ID: 13272776
🔍 Technician Findings
59t  15n-325773 bc 13272788Chair needs..Backrest Seat Upper telescoping cap on left side non-iv  15n-325776 bc 13272786Chair needs  backrest Piston L-784882 bc 13272784 Chair needs patient right lower extension handle. Handle does not lock securely.  15n-325775 13372783PM completed  L-786672 13272782 15n-325774 bc 13272782Needs track piston 10n-158115 bc 13272781 09n-142274 bc 13272780Needs backrest Upper telescoping glides non-iv  06-031685 13272779PM completed 10n-158703 bc 13272777Needs back rest  6252070139155 bc 13272787 040340206 13272778 6082 110740846 bc  13272776 6082 110640844 bc 13272775
⚠️ Problem Description
Inspection: Annual Equipment PM 14 pieces https://www.ebiotrack.com/inspection.php?iid=29552

Timeline

📞
Case Linked Aug 26, 1:00 AM
Case Number: 00521984
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 26, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Sep 3, 12:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 3h
🗓️
▶
2 Status: Scheduled Sep 4, 12:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-16T14:00:00.000+0000
⚠️ 9.0 business days
💵
▶
2 Expenses Added Sep 16, 5:09 PM
Expenses Added → 20x Labor Added
⏱️
20x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 76, 1, 0.5
🏁
Status: Closed by Ben Saur Sep 16, 5:14 PM
From: Scheduled
To: Closed
Duration in Previous: 12d 4h
⏳ 1.8 business days
📄
Status: Ready to Bill by Diane Patton Sep 17, 5:31 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 20.8 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241249

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00521984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Trost
Scheduled
Sep 16, 10:00 AM
Created
Aug 26, 9:08 AM
Invoice #
SM-241249

Work Details (21)

Name Type Status Qty Amount Date
WL-02937643 Expenses Open 1 $0.00 Sep 16, 5:09 PM
WL-02937645 Labor Open 2 $0.00 Sep 16, 5:13 PM
WL-02937646 Travel Open 76 $0.00 Sep 16, 5:13 PM
WL-02937647 Expenses Open 1 $0.00 Sep 16, 5:13 PM
WL-02937648 Expenses Open 1 $0.00 Sep 16, 5:13 PM
WL-02937649 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937650 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937651 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937652 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937653 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937654 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937655 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937656 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937657 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937658 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937659 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937660 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937661 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937662 Labor Open 0.5 $0.00 Sep 16, 5:13 PM
WL-02937663 Labor Open 2 $0.00 Sep 16, 5:13 PM
WL-02937664 Travel Open 76 $0.00 Sep 16, 5:13 PM

Details