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WO-01299592 ↗ ServiceMax

GRAYSON COUNTY EMS • Preventive Maintenance • PSM

📍 Grayson County EMS — 110 North Main Street, Leitchfield KY, 42754

Aug 26, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
🕐 Clock stopped: Tech Off Site (Sep 5, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 3, 2025
1 business day (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Aug 26, 2025 Tech Off Site: Sep 5, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Sep 2 Ready for Scheduling ▶ Running 4 4
Sep 2 → Sep 3 Assigned ▶ Running 1 5
Sep 3 → Sep 4 Scheduled ▶ Running 1 6
Sep 4 → Sep 5 Tech On Site ▶ Running 1 7
Sep 5 → Sep 5 Closed ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.6d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Aug 26, 2025 Due: Sep 30, 2025 Completed: Sep 5, 2025 (25 days early)
📅
8.0 days Total Age
⏱️
5.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 4, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00521990
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29557 Inspection Description: CONTRACT COVERS 1 SITE | 18 ASSETS: (6) Stretcher (6) Stair Chair (6) Lockdown | 2 PMs per year | 4 Unscheduled repair calls per year | PLEASE SCHEDULE ASAP - INSPECTION DELAYED DUE TO ERROR (supposed to be July)
Priority
Standard
Origin
Email
Reason
New Case
Contact
Billy Dallas
Owner
Jessica Sells
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299592 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Aug 26, 2025 • Closed: Sep 5, 2025
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 5.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3/2025 CRamen Joe called and said Billy approved Scott to come out Tomorrow and Friday for PMs


9/3/2025 CRamen left message for a callback to schedule


9/3/2025 CRamen called for Billi and shes out on a run and was asked to call back in a couple hours


9/2/2025 CRamen called to schedule but was asked to email Billy as she is not in today. In scheduling Pod chat LYoder said to assign and schedule to Scott. Logged email requesting Wednesday 9/3/2025 and continuing Thursday 9/4/2025 till completed with an arrival window between 9-11am. 


8/26/2025 CRamen sent message to Kaitlyn per LYoder that her tech is much closer.

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 18F003720 - Asset ID: 13166842 Ferno Washington Inc - iNLine Serial #: 47830 - Asset ID: 13166834 Ferno Washington Inc - 59T EZ-Glide Serial #: 15N-339253 - Asset ID: 13166838 Ferno Washington Inc - iNX Serial #: 18F003717 - Asset ID: 13166845 Ferno Washington Inc - 59T EZ-Glide Serial #: 15N-339255 - Asset ID: 13166847 Stryker Medical - 6252 Stair-Pro Serial #: 050340051 - Asset ID: 13166832 Ferno Washington Inc - iNX Serial #: 21S024307 - Asset ID: 13166835 Stryker Medical - 6252 Stair-Pro Serial #: 120141238 - Asset ID: 13166841 Stryker Medical - Xpedition Serial #: 040740010 - Asset ID: 13166836 Ferno Washington Inc - iNX Serial #: 21S024308 - Asset ID: 13166839 Stryker Medical - 6252 Stair-Pro Serial #: 120140955 - Asset ID: 13166844 Ferno Washington Inc - iNLine Serial #: 36474 - Asset ID: 13166848 Ferno Washington Inc - iNLine Serial #: 47841 - Asset ID: 13166837 Ferno Washington Inc - iNLine Serial #: 45115 - Asset ID: 13166843 Ferno Washington Inc - iNLine Serial #: 36471 - Asset ID: 13166840 Ferno Washington Inc - iNLine Serial #: 48571 - Asset ID: 13166846 Ferno Washington Inc - Pro 28Z Serial #: 20F006583 - Asset ID: 13166833 Ferno Washington Inc - Pro 28Z Serial #: 20F006503 - Asset ID: 13166849 Ferno Washington Inc - iNX Serial #: 23c198672 - Asset ID: 13166850 Ferno Washington Inc - iNX Serial #: 23c198673 - Asset ID: 13254655
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=29557 Inspection Description: CONTRACT COVERS 1 SITE | 18 ASSETS: (6) Stretcher (6) Stair Chair (6) Lockdown | 2 PMs per year | 4 Unscheduled repair calls per year | PLEASE SCHEDULE ASAP - INSPECTION DELAYED DUE TO ERROR (supposed to be July)

Timeline

📞
Case Linked Aug 26, 1:00 AM
Case Number: 00521990
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 26, 9:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Sep 2, 12:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 3h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 2:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-04T14:00:00.000+0000
💵
2x Expenses Added Sep 3, 2:39 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Scott Roberts Sep 4, 10:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 33m
⏱️
▶
2 23x Labor Added Sep 4, 10:28 PM
23x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 11h 38m
⏱️
10x Labor Added Sep 5, 2:00 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 49, 1, 0.41666666666667, 1.6666666666667, 0.5
🚗
Status: Tech Off Site by Ben Saur Sep 5, 2:09 PM
From: Closed
To: Tech Off Site
Duration in Previous: 15h 40m
⏱️
▶
2 2x Labor Added Sep 5, 7:30 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech Off Site
To: Closed
Duration in Previous: 5h 21m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Sep 8, 4:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 27.9 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-240317

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📞
Case 00521990
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Sep 4, 10:00 AM
Created
Aug 26, 9:14 AM
Invoice #
SM-240317

Work Details (37)

Name Type Status Qty Amount Date
WL-02923799 Expenses Open 1 $0.00 Sep 3, 2:39 PM
WL-02923800 Expenses Open 1 $0.00 Sep 3, 2:39 PM
WL-02926041 Labor Open 3.5 $0.00 Sep 4, 10:28 PM
WL-02926042 Travel Open 201 $0.00 Sep 4, 10:28 PM
WL-02926043 Labor Open 2.1666666666667 $0.00 Sep 4, 10:28 PM
WL-02926044 Labor Open 0.66666666666667 $0.00 Sep 4, 10:28 PM
WL-02926045 Labor Open 0.66666666666667 $0.00 Sep 4, 10:28 PM
WL-02926046 Labor Open 0.41666666666667 $0.00 Sep 4, 10:28 PM
WL-02926047 Labor Open 0.5 $0.00 Sep 4, 10:28 PM
WL-02926048 Labor Open 0.58333333333333 $0.00 Sep 4, 10:28 PM
WL-02926049 Labor Open 0.33333333333333 $0.00 Sep 4, 10:28 PM
WL-02926050 Labor Open 0.75 $0.00 Sep 4, 10:28 PM
WL-02926051 Labor Open 0.83333333333333 $0.00 Sep 4, 10:28 PM
WL-02926052 Labor Open 0.33333333333333 $0.00 Sep 4, 10:28 PM
WL-02926053 Labor Open 0.75 $0.00 Sep 4, 10:28 PM
WL-02926054 Labor Open 0.41666666666667 $0.00 Sep 4, 10:28 PM
WL-02926055 Labor Open 0.5 $0.00 Sep 4, 10:28 PM
WL-02926056 Labor Open 0.83333333333333 $0.00 Sep 4, 10:28 PM
WL-02926057 Travel Open 41 $0.00 Sep 4, 10:28 PM
WL-02926060 Parts Open 1 $34.00 Sep 4, 10:28 PM
WL-02926061 Parts Open 2 $680.00 Sep 4, 10:28 PM
WL-02926062 Parts Open 1 $15.00 Sep 4, 10:28 PM
WL-02926063 Parts Open 1 $236.18 Sep 4, 10:28 PM
WL-02926064 Parts Open 2 $144.00 Sep 4, 10:28 PM
WL-02926065 Parts Open 1 $4.00 Sep 4, 10:28 PM
WL-02926702 Labor Open 0.75 $0.00 Sep 5, 2:00 PM
WL-02926703 Travel Open 49 $0.00 Sep 5, 2:00 PM
WL-02926704 Labor Open 1 $0.00 Sep 5, 2:00 PM
WL-02926705 Labor Open 0.41666666666667 $0.00 Sep 5, 2:00 PM
WL-02926706 Labor Open 0.41666666666667 $0.00 Sep 5, 2:00 PM
WL-02926707 Labor Open 1.6666666666667 $0.00 Sep 5, 2:00 PM
WL-02926708 Labor Open 0.75 $0.00 Sep 5, 2:00 PM
WL-02926709 Labor Open 0.41666666666667 $0.00 Sep 5, 2:00 PM
WL-02926710 Labor Open 0.5 $0.00 Sep 5, 2:00 PM
WL-02926713 Parts Open 1 $15.00 Sep 5, 2:00 PM
WL-02927232 Labor Open 4.5833333333333 $0.00 Sep 5, 7:30 PM
WL-02927233 Travel Open 242 $0.00 Sep 5, 7:30 PM

Details