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WO-01299594 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Mobile Health Unit - Middletown CT — Rapallo ave, Middletown CT, 06457

Aug 26, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (43 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 3, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 7 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 5 → Nov 1, 2025
39 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 26, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Sep 3 Ready for Scheduling ▶ Running 5 5
Sep 3 → Sep 5 Assigned ▶ Running 2 7
Sep 5 → Nov 1 Scheduled ▶ Running 39 46
Dispatch 0.0d
Coordinators 49.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.0 days
Over SLA
Created: Aug 26, 2025 Due: Nov 24, 2025 Completed: Nov 1, 2025 (23 days early)
📅
47.0 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522002
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 48 https://www.ebiotrack.com/inspection.php?iid=29564
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bernie Delgado
Owner
Shelby Robinson
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299594 (current) Invoiced
Inspection • Edward Arias
Created: Aug 26, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/5 KSmith -- Scheduled for 10/31 with Bernie on WO-01299632

9/4 KSmith -- Bernie requested a Friday. Provided 10/31 as a scheduled date and am awaiting response

9/3 KSmith -- Sent email to Bernie to schedule for 10/29

🔧 Work Performed
Inspection completed on 26 devices.
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 48 https://www.ebiotrack.com/inspection.php?iid=29564

Timeline

📞
Case Linked Aug 26, 7:00 AM
Case Number: 00522002
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 26, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Sep 3, 8:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 22h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 5, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-31T17:00:00.000+0000
🚨 40.0 business days
⏱️
▶
2 3x Labor Added Oct 31, 9:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 9h, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Nov 4, 2:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 17h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:38 PM
Invoice Number: SM-245579

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00522002
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 31, 1:00 PM
Created
Aug 26, 9:17 AM
Invoice #
SM-245579

Work Details (3)

Name Type Status Qty Amount Date
WL-02992700 Labor Open 0.25 $0.00 Oct 31, 9:47 PM
WL-02992701 Labor Open 1.75 $1,530.00 Oct 31, 9:47 PM
WL-02992702 Travel Open 3 - Oct 31, 9:47 PM

Details