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WO-01299600 ↗ ServiceMax

IR Centers and Greater Boston Urology • Inspection • PSM

📍 IR Centers and Greater Boston Urology - Easton — 31 Roche Bros Way Suite #100, North Easton MA, 02356

Aug 26, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (13 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 3 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 19, 2025
14 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 26, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Aug 29 Ready for Scheduling ▶ Running 3 3
Aug 29 → Aug 29 Assigned ▶ Running 0 3
Aug 29 → Sep 19 Scheduled ▶ Running 14 17
Sep 19 → Sep 19 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Coordinators 19.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Aug 26, 2025 Due: Oct 24, 2025 Completed: Sep 19, 2025 (35 days early)
📅
18.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522010
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pieces https://www.ebiotrack.com/inspection.php?iid=29573
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ellen Orcutt
Owner
Leona Coonrod
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299600 (current) Invoiced
Inspection • Joseph Anderson
Created: Aug 26, 2025 • Closed: Sep 19, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/29 KSmith -- Scheduled for 9/19 with Ellen

8/28 KSmith -- Sent email to schedule for 9/19 (Joey A)

🔧 Work Performed
Inspected 43 pieces of equipment including (1) autoclave. Inspection report has been sent over via email to ellen.orcutt@greaterbostonurology.com. Please refer to Inspection # 29573 in EBT for complete details.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 48 pieces https://www.ebiotrack.com/inspection.php?iid=29573

Timeline

📞
Case Linked Aug 26, 7:01 AM
Case Number: 00522010
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 26, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned Aug 29, 7:57 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-19T13:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Sep 2, 2:41 PM
Type: Expenses
Status: Open
Qty: 1
🚨 14.0 business days
🔧
Status: Tech On Site by Joseph Anderson Sep 19, 9:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 1h
⏱️
▶
3 3x Labor Added Sep 19, 12:49 PM
3x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.6333333333333
✔️
Status: Completed by Joseph Anderson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 29m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 22, 2:05 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 39.0 business days
🧾
Invoice Created Nov 17, 9:00 AM
Invoice Number: SM-241712

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00522010
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Joseph Anderson
Scheduled
Sep 19, 9:00 AM
Created
Aug 26, 9:21 AM
Invoice #
SM-241712

Work Details (6)

Name Type Status Qty Amount Date
WL-02922405 Expenses Open 1 $0.00 Sep 2, 2:41 PM
WL-02922406 Expenses Open 1 $0.00 Sep 2, 2:41 PM
WL-02942428 Labor Open 0.93333333333333 $0.00 Sep 19, 12:49 PM
WL-02942429 Travel Open 19 - Sep 19, 12:49 PM
WL-02942430 Expenses Open 1 $0.00 Sep 19, 12:49 PM
WL-02942434 Labor Open 3.6333333333333 $1,490.00 Sep 19, 12:51 PM

Details