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WO-01299620 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Eddy Center Middletown (10448-25-010) — 134 State St, 3rd Floor, Meriden CT, 06450

Aug 26, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (43 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 28, 2025
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 5, 2025
5 business days (counted)
Running total: 7 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 5 → Nov 1, 2025
39 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 26, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Aug 28 Ready for Scheduling ▶ Running 2 2
Aug 28 → Sep 5 Assigned ▶ Running 5 7
Sep 5 → Nov 1 Scheduled ▶ Running 39 46
Dispatch 0.0d
Coordinators 48.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.8 days
Over SLA
Billing
0.0 days
Created: Aug 26, 2025 Due: Oct 31, 2025 Completed: Nov 1, 2025 (on time)
📅
47.0 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
46.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522000
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 16 pieces https://www.ebiotrack.com/inspection.php?iid=29561
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bernie Delgado
Owner
Sherry Reich
Created
Aug 26, 2025
Work Orders from this Case (1)
WO-01299620 (current) Invoiced
Inspection • Edward Arias
Created: Aug 26, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 46.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/5 KSmith -- Scheduled for 10/31 with Bernie on WO-01299632

9/4 KSmith -- Bernie requested a Friday. Provided 10/31 as a scheduled date and am awaiting response

9/3 KSmith -- Followed up with Bernie to schedule for 10/21

9/2 KSmith -- Followed up with Bernie to schedule for 10/21

8/28 KSmith -- Sent email to schedule for 10/21

🔧 Work Performed
Inspection completed on 27 items
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 16 pieces https://www.ebiotrack.com/inspection.php?iid=29561

Timeline

📞
Case Linked Aug 26, 7:00 AM
Case Number: 00522000
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 26, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Aug 28, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 3h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Sep 5, 12:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-31T14:30:00.000+0000
🚨 40.0 business days
⏱️
▶
2 3x Labor Added Oct 31, 9:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 9h, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Nov 4, 2:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Nov 10, 11:20 AM
Invoice Number: SM-245580

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00522000
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 31, 10:30 AM
Created
Aug 26, 9:37 AM
Invoice #
SM-245580

Work Details (3)

Name Type Status Qty Amount Date
WL-02992689 Labor Open 2.75 $0.00 Oct 31, 9:42 PM
WL-02992690 Labor Open 1 $1,530.00 Oct 31, 9:42 PM
WL-02992691 Travel Open 112 - Oct 31, 9:42 PM

Details